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Application Analyst II – Cerner Support

Universal Health Services

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Universal Health Services
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Job Details

Application Analyst II – Cerner Support

Job Code:  214295
Facility: UHS of Delaware Inc. - Corporate Office
Location: KING OF PRUSSIA, PA US United States
Region: United States
Travel Involved: 10-20%
Job Type: Full Time
Job Level:  Experienced (Non-Manager)
Minimum Education Required: Associate Degree 
Category: Information Technology
FTE: 1
Position Summary:

Universal Health Services, Inc. (UHS) knows what it takes to lead, inspire and succeed. One of the nation’s largest and most respected hospital companies, UHS owns and operates through its subsidiaries acute care hospitals, behavioral health facilities and ambulatory centers in the United States, Puerto Rico, the U.S. Virgin Islands and the United Kingdom.

UHS built an impressive record of achievement and performance, steadily growing from a startup company with zero revenue into a Fortune 500 corporation with annual revenue that exceeds $9 billion. The company's operating philosophy has proven to be effective: Build or acquire high quality hospitals in rapidly growing markets, then invest in the people and equipment needed to allow each facility to thrive and become a dominant healthcare provider in its community.

Headquartered in King of Prussia, PA, UHS ranks on the Fortune 500 list of America's largest corporations with over 74,000 employees, and is consistently listed among Fortune's "Most Admired Companies” and one of the 30 Most Meaningful Companies To Work For in America by Business Insider.

The Corporate IS Department is seeking a dynamic and talented Application Analyst II, Cerner Support.

Working as a member of the CIS Support Team the Application Analyst II supports the implementation of UHS Acute Care Facilities that have converted and/or are converting to clinical healthcare applications.   Assists with escalation of issues and interaction with clinical staff in a professional manner while providing excellent customer service as the highest priority.   Receives, prioritizes, and provides timely solutions to clinical application software, interface, and procedural problems/requests identified/submitted by the UHS customer.   Monitors the resolution of maintenance or enhancement issues assigned by the UHS Customer Support Center.   Supports conversion activities including end user support, application troubleshooting and application / technical configuration.  Provides post-conversion assistance in the resolution of system issues (break/fix, maintenance or enhancement) as requested by the facility or assigned by the UHS Customer Support Center.   Implements changes to existing applications as directed by management.  Meets deadlines and ensures continued progress toward assignment completion. Shares experience with other members of team.

 Key Responsibilities include:

  • Researches and resolves Customer Support Center Tickets including major application upgrades.
  • Assists in performing routine system maintenance and builds.
  • Establishes and maintains regular communications with application team and user community.
  • Demonstrates analytical problem solving.
  • Demonstrates understanding of hospital pharmacy workflow and working.
  • Provides on-call support as scheduled.
  • Adheres to UHS Service Level and Change Management Policies.
  • Supports the implementations of applications and prepares the appropriate documentation.
  • Performs system testing and documentation for all phases of the application development life cycle.
  • Researches and resolves implementation-related Customer Support Center Tickets.
  • Ensures strict adherence to work plans, reporting all serious deviations to management.
  • Follows UHS Project Management Standards.
  • Performs Q/A on application functionality.
  • Follows UHS Change Control.




Position Requirements:

  • This position requires a 2 year/Associate’s college degree in Computer Science or Information Systems and three or more years of Clinical Information Systems experience or related experience.
  • Proficient with word processing, spreadsheet, and email software applications.
  • Ability to work with end users to determine software specifications, hardware requirements and process improvement workflows.
  • Ability to create system documentation, project plans, test scripts and education materials.
  • Demonstrates excellent interpersonal communication and documentation skills, among facility customers and team members. 
  • Very organized and detail-oriented.
  • Working knowledge of healthcare applications.

 Travel Requirements: 15%

This opportunity provides the following:
  • Challenging and rewarding work environment
  • Growth and development opportunities within UHS and its subsidiaries
  • Competitive Compensation
  • Excellent Medical, Dental, Vision and Prescription Drug Plan
  • 401k plan with company match
  • Generous Paid Time Off


If you meet the above requirements and are looking for a rewarding career, please take a moment to share your background with us by applying online. UHS offers competitive compensation commensurate with experience and benefits programs including medical, dental, life insurance and 401k.

UHS is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at UHS via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of UHS. No fee will be paid in the event the candidate is hired by UHS as a result of the referral or through other means.

UHS is a registered trademark of UHS of Delaware, Inc., the management company for Universal Health Services, Inc. and a wholly-owned subsidiary of Universal Health Services, Inc. Universal Health Services, Inc. is a holding company and operates through its subsidiaries including its management company, UHS of Delaware, Inc. All healthcare and management operations are conducted by subsidiaries of Universal Health Services, Inc. To the extent any reference to "UHS or UHS facilities" on this website including any statements, articles or other publications contained herein relates to our healthcare or management operations it is referring to Universal Health Services' subsidiaries including UHS of Delaware. Further, the terms "we," "us," "our" or "the company" in such context similarly refer to the operations of Universal Health Services' subsidiaries including UHS of Delaware. Any employment referenced in this website is not with Universal Health Services, Inc. but solely with one of its subsidiaries including but not limited to UHS of Delaware, Inc.

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