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Application Service Coordinator - MN or CT

UnitedHealth Group

Minnetonka, MN
Job Code:
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Job Details

742344 Application Service Coordinator MN or CT

Application Service Coordinator - MN or CT (742344)

Position Description

UnitedHealth Group is a company that's on the rise. We're expanding in multiple directions, across borders and, most of all, in the way we think. Here, innovation isn't about another gadget, it's about transforming the health care industry. Ready to make a difference? Make yourself at home with us and start doing your life's best work.(sm)


Application Service Coordinator Primary Responsibilities:

  • Manage and coordinate production related activities with a team of onshore and offshore resources
  • Ensure timely resolution of all production issues meeting or exceeding SLAs
  • Conduct or facilitate root cause analysis on all in-scope incidents and recommend a corrective action plan
  • Coordinate and facilitate critical production issue resolution
  • Identify and implement application improvement and/or efficiency initiatives
  • Provide direction to other team members
  • Assist managing the delivery of service requests and small projects
  • Coordinate PLM (Product Lifecycle Management) activities
  • Support internal/external audits related to the Facets application and processes
  • Support communications for high priority incidents and changes
  • Support/Coordinate the hand-off of new release functionality to the team
  • Coordinate / manage resolution for any identified security vulnerabilities (i.e., patches)

Required Qualifications:

  • 5+ years of application development and / or application support experience
  • 1+ years of experience leading teams (for example, tech lead or experience coordinating teams and/or managing workloads)
  • Ability to be on call (24 X 7) to provide coverage - rotation not yet determined 

Preferred Qualifications:

  • Bachelor's degree or higher
  • Experience with Facets
  • Experience managing a remote team of resources
  • Experience in the healthcare industry
  • Experience with Oracle, PL/SQL, or SQL
  • Experience with Service Management Tools (i.e., Service Now, HPSM)
  • Experience with Performance Monitoring tools (i.e., HP Performance Manager, DCRUM, Splunk, Oracle Grid)

Technology Careers with Optum. Information and technology have amazing power to transform the health care industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life's best work.(sm)



Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.


UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Details

  • Contest Number742344
  • Job TitleApplication Service Coordinator - MN or CT
  • Job FamilyInformation Technology
  • Business SegmentOptum Technology

Job Location Information

  • Minnetonka, MN
    United States
    North America
  • Other LocationsHartford, CT

Additional Job Detail Information

  • Employee StatusRegular
  • ScheduleFull-time
  • Job LevelIndividual Contributor
  • ShiftDay Job
  • TravelNo
  • Telecommuter PositionNo
  • Overtime StatusExempt

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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