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Applications Support Analyst - Eden Prairie, MN

UnitedHealth Group


Location:
Eden Prairie, MN
Date:
03/28/2017
Job Code:
1727757
Apply on the Company Site
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Job Details


Applications Support Analyst - Eden Prairie, MN(Job Number:705421)
Description

UnitedHealth Group is a company that's on the rise. We're expanding in multiple directions, across borders and, most of all, in the way we think. Here, innovation isn't about another gadget, it's about transforming the health care industry. Ready to make a difference? Make yourself at home with us and start doing your life's best work.(sm)


When you join us in this exciting work as an Applications Support Analyst at Optum you will work with leading edge technologies and a team of highly developed technical professionals. Your responsibilities will include ensuring commercial applications are functioning and performing as required.  Your commitment to drive and manage high - quality execution, operational excellence and deliver technology solutions that meet business needs and optimize customer experience will have a very important impact on the organization, and ultimately, affect the lives of millions.


On a daily basis you will monitor the environment health, respond to incidents, restore service after a critical incident, and provide recommendations to improve the supportability and availability of commercial applications. Strong support experiences with an emphasis on analyzing and troubleshooting issues is required.
 

Primary Responsibilities:

  • Monitor the environment health and drive improvements to enhance availability and performance
  • Ability to influence and gain support of all levels of Management
  • Execute processes and activities that focus on restoring service after an incident occurs
  • Identify and remediate failed batch and real - time processing events
  • Demonstrate a strong understanding of issues, including in - depth technical analysis, troubleshooting, analyzing, root cause and engaging appropriate SME’s as needed to drive incident resolution and problem management
  • Create and drive permanent solutions and improvements after root cause is identified
  • Identify opportunities for automation and operational efficiencies
  • Ensure support readiness prior to the deployment of any change to the production environment
  • Customer service orientation is key. Collaborate on a daily basis with internal business partners, engineering teams and other technology professionals
  • Create and Share technical knowledge documentation
  • Provide release for code deployments

Job IT Systems Management
Primary Location US-MN-Eden Prairie
Other Location 
Organization Solution Support & Maint Ops
Schedule Full-time
Number of Openings 1
Apply on the Company Site

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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