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Arbitration Clerk

Cox Automotive

Fairfield, NJ
Job Code:
Cox Automotive
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Job Details

Company Cox Automotive
Title: Arbitration Clerk
JobID: 1713127
Category: Automotive Services
Industry: Cox Automotive
Job Type: Full-time


Job Description:
This position facilitates the resolution of customer complaints after a sale and is responsible for the timely and successful arbitration of vehicles between buyer and seller in accordance with Auction policies.

Job Responsibilities:

• Assure that VIN number, paperwork, and other vehicle identification is prepared and verified.
• Meet with customer and record complaint information.
• Perform data entry responsibilities for the department. Enter the arbitration into the AS400.
• Perform PSI calls and arbitration calls.
• Advise customer of Auction complaint policy and notify manager and/or Arbitrator.
• Organize complaints by a numbering system and write detailed complaint summary so that customer service personnel and mechanics understand the issue.
• Track sale day staffing.
• Coordinate internal and external lot communications.
• Investigate issues to determine if item is subject to arbitration.
• Comply with National Auto Auction Association (NAAA) guidelines.
• Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Actively participate in support of all safety activities aligned with Safety Excellence.
• Perform other duties as assigned by management.
• May be required to work overtime (more than 40 hours per week) as business needs dictate.


• High School Diploma or equivalent required.
• 1 year of experience in administrative processes and complaint resolution preferred.
• Valid Driver’s License and safe driving record required.
• Basic computer skills required.
• Good written and verbal communication skills required.
• Effective report writing and composition skills preferred.
• Regularly required to stand, walk, reach, talk and hear.
• Frequently required to stoop, kneel, crouch, bend, squat and climb.
• Ability to lift 1-20 pounds.
• Vision abilities required include close, distance and color vision, depth perception and ability to adjust focus.


Organization: Cox Automotive

Primary Location: US-NJ-Fairfield-100 Route 46

Employee Status: Regular

Job Level: Individual Contributor

Shift: Day Job

Travel: No

Schedule: Full-time

Unposting Date: Ongoing
Apply on the Company Site
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