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Cox Automotive

Ocoee, FL
Job Code:
Cox Automotive
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Job Details

Company Cox Automotive
Title: Arbitrator
JobID: 1716956
Category: Automotive Services
Industry: Cox Automotive
Job Type: Full-time


Job Description:

This position facilitates the resolution of customer complaints after a sale and is responsible for the timely and successful arbitration of vehicles between buyer and seller in accordance with Auction policies.

Job Responsibilities:

  • Review customer complaint, mechanic reports about vehicle condition.
  • Inspect vehicle to determine extent of repairs, if any, and authorize second opinion, if necessary.
  • Advise customers of Auction policy and the complaint and arbitration process and facilitate the resolution/negotiation between the two parties.
  • Mediate dispute and negotiate repair and/or pricing of disputed vehicles in order to arrive at a mutually acceptable solution and in an effort to keep vehicles sold.
  • Pay attention and resolve after-sale problems, such as issues with title, mileage, frame damage, etc.
  • Monitor and maintain accurate files for each arbitration case, and interact with Auction sales personnel regarding information on vehicle sales, etc.
  • Act as a liaison with federal and state authorities regarding odometer rollbacks, salvage vehicles, etc.
  • Promote the Auction and its services with customers to gain additional business.
  • Perform other duties as assigned by manager or supervisor.
  • May be required to work overtime (more than 40 hours per week) as business needs dictate.


  • High School Diploma or equivalent required.
  • Minimum of 3 to 5 years of automotive, mechanical or body shop experience with complaint recording and resolution preferred. 
  • Valid Driver’s License and safe driving record required.  Strong verbal and written communication skills required.  Effective report writing and composition skills preferred.
  • Bachelor’s degree preferred. ASE certification, estimating preferred.  Working knowledge of federal and state laws regarding arbitration of vehicles.
  • Regularly required to stand, walk, reach, talk and hear.  Frequently required to stoop, kneel, crouch, squat, and climb.  Medium strength.  Ability to lift 1-20 pounds. Vision abilities required include close, distance and color vision, depth perception and ability to adjust focus. 
  • Regularly exposed to outdoor weather conditions and fumes.  Moderate Noise level.

About Cox Automotive


Cox Automotive is transforming the way the world buys, sells and owns cars with industry-leading digital marketing, retail, financial and wholesale solutions for consumers, dealers, manufacturers and the overall automotive ecosystem worldwide. The Cox Automotive family includes Autotrader®,®, Dealertrack®, Kelley Blue Book®, Manheim®, NextGear Capital®, vAuto®, VinSolutions®, Xtime®, incadea® and a host of other brands. With a complete and connected view of the automotive ecosystem, Cox Automotive is a global company connecting people, cars and capabilities with services that link the automotive value chain. Cox Automotive is a subsidiary of Cox Enterprises. For more information about Cox Automotive, visit

Organization: Cox Automotive

Primary Location: US-FL-Ocoee-11801 W Colonial Dr

Employee Status: Regular

Job Level: Individual Contributor

Shift: Day Job

Travel: No

Schedule: Full-time

Unposting Date: Ongoing
Apply on the Company Site
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