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Area General Manager

Brockton, MA
Job Code:
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Job Details

Careers Center | Area General Manager

Area General Manager

System ID
General Management
Relocation Type
Employment Status

Unit Description

Sodexo Health Care Services is seeking a High Performing Area General Manager covering multiple locations within the Steward Health Care System with a managed volume of over $6,000,000 covering 3 sites.  The locations are in the greater Boston metro area.


The position is a highly functioning role where the client places a high value on customer and employee satisfaction and engagement. The Area General Manager will have direct management responsibility for 8 management positions and 110 Sodexo hourly employees as well as 35 client hourly employees.


The ideal candidate will need to be focused on high quality food offerings, consistent retail standards, increasing patient satisfaction as well as food and physical safety standards. Being detailed-oriented, well organized with proven communication skills (written and verbal) and possessing strong planning skills are critical to the success of the position.


Key Responsibilities

  • Deliver high-quality food service
  • Have financial responsibility of accounts
  • Build and maintain successful relationships with multiple clients
  • Attend regular meetings, and be visible with all unit operations
  • Have oversight of daily operations
  • Maintain and lead a high-end catering department with extremely high-level clients
  • Achieve company and client financial targets and goals
  • Develop and grow the management team,
  • Provide Innovation in all aspects of the program
  • Ensure the fulfillment of all contract commitments  #LI

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Position Summary

Functions as the in-unit leader for multiple accounts and/or contracts within a defined geography. Single point of contact and/or client liaison in support of a multi-site.
Key Duties
- Monitors operations by planned and unplanned visits to each operating account of the system to plan projects, implement new processes, client interactions, and new technology to ensure sufficient resources.

-  Develops business plan and budget w/each account GM that supports the System and District goals – Reviews and analyzes financial statements and data and other financial information to ensure attainment of financial goals for both the client and Sodexo.

-  Central Point of Contact for Client Liaison promoting a solid business partnership - assists in contract negotiations for the system.

- Maintains Quality & Company Standards – reviews and maintains reports to ensure compliance with federal, state, and local regulations and Sodexo / System Client(s) policies and procedures.

- Responsible for system succession planning/employee development/diversity initiatives/training/constructive counseling. Promotes and supports workplace diversity initiatives.

- Provides strategic leadership to the respective units within the system to maintain client satisfaction and retention

Qualifications & Requirements

Basic Education Requirement - Bachelor’s Degree
Basic Management Experience - 5 years
Basic Functional Experience - 5 years

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.

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