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Area General Manager


Location:
MI-DETROIT System, ID
Date:
11/21/2017
2017-11-212017-12-20
Job Code:
67195
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Job Details

Careers Center - Area General Manager

Area General Manager

US-MI-DETROIT
System ID
67195
Category
General Management
Relocation Type
No
Position Type
Open Position

Unit Description

Sodexo is seeking a high level, dynamic Area General Manager of Environmental Services for Detroit, Michigan.  This role will manage the day to day operations over 3 accounts:  Harper, Detroit Receiving, and Children's Hospital.  This role will be based out of the Harper location, with responsiblity for all three units.  Motivating a very large team of managers and employees to achieve desired outcomes will make the selected candidate successful in this leadership role. Previous Sodexo or contract management leadership experience desired with a proven track record of industry leading results.

 

The employees are unionized at these fast paced healthcare accounts for the Tenet Health system.  Driving high Patient Satisfaction scores, leading a team of 150+ employees, developing people, providing strategic business plans that drive efficiencies and excellent client/customer satisfaction is required.   Candidate will require prior General Manager or Director level experience for an Environmental Services healthcare department with direct reports and frontline housekeeping staff. This director level position includes oversite of managers and a frontline housekeeping team, delivering high quality services at a very dynamic acute care hospital with a focus on driving patient satisfaction.  

 

Exceptional communication, unit financial, interpersonal and technical skills are necessary. This individual must have good knowledge of Sodexo ES operating systems including FOSS and CARES, TRAKKAR and SHINE. Must have proven record to drive HCAHPS results to a high level and understand ENGAGE patient satisfaction process. Overall, will need to motivate hourly staff and maintain cleaning quality to a very high level. Driving client engagement and patient/employee satisfaction is essential for the success of this role. Additionally, the ideal candidate for this position will have prior experience in successfully achieving consistent, high levels of customer satisfaction with patients, visitors, staff and multiple key clients. The selected candidate will also need to have the ability to hardwire systems in order to ensure a sustained effort of achieving standards and she/he must be diligent with follow through and visibility within the hospital.  

 

High Visibility. Challenging Opportunities. Rewarding Environment.  to this job today and become an Area GM of EVS.  We foster an environment where employees are family, where the work is invigorating and satisfying, and where we common values and a commitment to your future – your quality of life.

 

Position Summary

Functions as the in-unit leader for multiple accounts and/or contracts within a defined geography. Single point of contact and/or client liaison in support of a multi-site.
Key Duties
- Monitors operations by planned and unplanned visits to each operating account of the system to plan projects, implement new processes, client interactions, and new technology to ensure sufficient resources.

-  Develops business plan and budget w/each account GM that supports the System and District goals – Reviews and analyzes financial statements and data and other financial information to ensure attainment of financial goals for both the client and Sodexo.

-  Central Point of Contact for Client Liaison promoting a solid business partnership - assists in contract negotiations for the system.

- Maintains Quality & Company Standards – reviews and maintains reports to ensure compliance with federal, state, and local regulations and Sodexo / System Client(s) policies and procedures.

- Responsible for system succession planning/employee development/diversity initiatives/training/constructive counseling. Promotes and supports workplace diversity initiatives.

- Provides strategic leadership to the respective units within the system to maintain client satisfaction and retention
 

Qualifications & Requirements

Basic Education Requirement - Bachelor’s Degree
Basic Management Experience - 5 years
Basic Functional Experience - 5 years

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.

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