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Assessment and Referral Intake Specialist

Universal Health Services

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Universal Health Services
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Job Details

Assessment and Referral Intake Specialist

Job Code:  232755
Facility: Springwoods Behavioral Health
Location: FAYETTEVILLE, AR US Midwest
Region: Midwest
Travel Involved: None
Job Type: Full Time
Job Level: 
Minimum Education Required: Master's Degree 
Skills: Health Care -> Behavioral Health, Clinical Support, Social Work/Case Management, Patient Admissions, RN, Acute Care
Category: Allied Health,Professionals
FTE: 1
Position Summary:

Assessment and Referral Specialist

Position Purpose: Under the direction of the Director of Assessment and Referral (ARC), the ARC Intake Specialist will take calls and to assure smooth and orderly admissions into the hospital. Receives incoming admission inquiry calls, assesses patients for admission, and makes appropriate referrals. Will represent Springwoods BH for intake purposes at judical proceedings, community places and related forums.


Position Reports To: Director of Assessment and Referral

Interpersonal Relationships: As a representative of Springwoods Behavioral Health, all comments, attitudes, actions, and behaviors have a direct affect on the Facility’s image and perceptions of quality service. Interaction with patients, family members, physicians, referral sources, affiliating schools, visitors, etc. must be in a manner that is friendly, supportive, courteous, respectful, cooperative, and professional. This behavior should promote an atmosphere of teamwork, which is congruent with facility standards and guidelines to promote positive relations.


1. Ability to assess the physical, emotion, and psychological needs of patients.
2. Ability to determine suitability of admission to the hospital based on clinical and financial criteria.
3. Ability to make independent and responsible decisions.
4. Good knowledge of admitting and insurance verification.
5. Must have ability to work under stressful circumstances with frequent interruptions.
6. Effective verbal and written communication skills are required to communicate with patients, families, referral sources, community agencies, and staff. Knowledge of telephone etiquette is required.
7. Skill sets to interact with patients, physicians, families and hospital personnel.
8. Work is of medium demand, requiring heavy telephone and personal contact with patients, referral sources, community agencies, and insurance companies.
9. Physical demands include but not limited to: walking, standing, and sitting.




Total education, experience and Licenses or Certifications: RN or Master’s Degree in Psychology, Counseling or Social Work, or a related field. A minimum of two years clinical experience in a behavioral health setting preferred.

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