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Assistant Manager I


Bentonville, AR 72712
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990432BRReq ID:990432BRCompany Summary:Wal-Mart Stores, Inc. (NYSE: WMT) serves customers and members more than 208 million times per week at more than 8,600 retail units under 59 different banners in 15 countries. With fiscal year 2010 sales of $405 billion, Wal-Mart employs more than 2 million associates worldwide.Job Title:Assistant Manager IEmployment Type:Full TimeCity:BENTONVILLEState:ARPosition Description:

+ Coordinates, completes, and oversees job-related activities and assignments

+ Drives contact center productivity, performance, and production

+ Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity

+ Modifies and adjusts contact center operations as required to meet service level agreements

+ Provides supervision and development opportunities for associates

+ Resolves escalated contacts

Minimum Qualifications:

+ Bachelor's degree in Business, Technology, Communications, or related field OR 2 years experience in retail, contact center management, or related field.

Additional Preferred Qualifications:

+ 1 year's supervisory experience.

+ 2 years experience retail, operations, or merchandising.

+ 2 years experience supervising teams in an operations or production environment.

+ 3 years experience in customer service, contact center, service desk, or related experience.

Category:Customer Service and Call Center Hourly/Salary:SalaryShift:0Division:WalmartDivision Summary:At Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainabilityand everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance and hundreds of other industriesall while affecting the lives of millions of customers all over the world. Here, your work makes an impact every day. What are you waiting for?Requisition Template:Home Office
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