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Assoc. Patient Care Coord, Rancho Dr., Las Vegas, NV

UnitedHealth Group

Las Vegas, NV
Job Code:
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Job Details

Assoc. Patient Care Coord, Rancho Dr., Las Vegas, NV(Job Number:713898)

Southwest Medical, part of OptumCare, is a multi-specialty group of physicians, Nurse Practitioners, and Physician Assistants consisting of over 300 providers, 21 medical health centers including six urgent care clinics, four convenient care centers, two lifestyle centers catering to older adults, an outpatient surgery center, plus E-visits and online options via Now Clinic telemedicine technology.  Southwest Medical offers patients compassion, innovation, and quality care throughout southern Nevada. Southwest Medical is headquartered in the greater Las Vegas, NV area. 
**The schedule for this position in urgent care is Monday - Friday, 8:00am - 5:00pm.**
Primary Responsibilities:
  • Greet patients and check patients in and out
  • Ensure demographics including insurance information are correct in IDX. Update as necessary
  • Confirm primary care physician with patient at check in
  • Notify case management staff for HPN patient without defined PCP. Schedule appointments as necessary
  • Enter charges correctly and collect appropriate payments
  • Answer phones and take messages or route incoming calls as per company policy
  • Document all calls and messages appropriately according to company policy
  • Responsible for waiting room management and implementation of efficient customer friendly processes
  • Work with back office and front office staff to ensure smooth patient flow
  • Communicate with clinical and clerical personnel about service issues and complaints
  • Assist coworkers and team members with duties when requested, to include but not limited to, floating to other areas
  • Answer phone, take messages and route calls appropriately
  • Handle patient calls accessing EMR and addressing patient concerns
  • Notify patients of abnormal results with direction from provider or RN
  • Address and complete tasks, referrals, and stats on a daily basis, and access Imagecast to enter radiology orders
  • Receive direction from supervisor, clinic operations and RN manager
  • Work cooperatively with all members of the care team and support patient satisfaction goals
  • Ensure all patients greeted and checked in and out, demographics are accurate, collect co pays, and enters charges
  • Resolve moderately complex issues and defer appropriately to supervision
  • Make recommendations to adapt procedures, processes and techniques to accomplish the requirements of the position
  • Other duties as assigned

Job Patient Services
Primary Location US-NV-Las Vegas
Other Location 
Organization OptumCare NV
Schedule Full-time
Number of Openings 1
Apply on the Company Site

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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