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Assoc. Patient Care Coordinator - W. Charleston, Las Vegas, NV

UnitedHealth Group

Las Vegas, NV
Job Code:
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Job Details

Assoc. Patient Care Coordinator - W. Charleston, Las Vegas, NV(Job Number:727365)

Do you have compassion and a passion to help others?  Transforming healthcare and millions of lives as a result starts with the values you embrace and the passion you bring to achieve your life’s best work.(sm)

Southwest Medical, part of OptumCare, is a multi-specialty group of physicians, Nurse Practitioners, and Physician Assistants consisting of over 300 providers, 21 medical health centers including six urgent care clinics, four convenient care centers, two lifestyle centers catering to older adults, an outpatient surgery center, home health, hospice and palliative care services, plus E-visits and online options via Now Clinic telemedicine technology. Southwest Medical offers patients compassion, innovation, and quality care throughout southern Nevada. Southwest Medical is headquartered in the greater Las Vegas, NV area.


Primary Responsibilities:

  • Greet patients and check patients in and out
  • Ensure demographics including insurance information is correct in IDX and update as necessary
  • Manage the patients expectations about the visit and ensure that the visit and referral process are understood
  • Schedule appointments as necessary
  • Work with back office to get patients seen who walk in or call for appointment
  • Enter charges correctly and collect appropriate payments
  • Answer telephones and take messages or route incoming calls as per policy
  • Document all calls and messages appropriately according to policy
  • Ensure that refills and provider requests are taken care of
  • Responsible for waiting room management and implementation of efficient customer friendly processes
  • Work with front and back office staff to ensure smooth patient flow
  • Communicate with clinical personnel about service issues and complaints
  • Assist co - workers and team members with duties when requested, to include but not limited to, floating to other areas

Job Patient Services
Primary Location US-NV-Las Vegas
Other Location 
Organization OptumCare NV
Schedule Full-time
Number of Openings 1
Apply on the Company Site

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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