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Associate Analyst, Operations

Walmart


Location:
San Bruno, CA 94066
Date:
02/01/2018
2018-02-012018-03-19
Walmart
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Job Details

976776BRReq ID:976776BRCompany Summary:Walmart Global eCommerce is comprised of Walmart.com, VUDU, SamsClub.com, and our technical powerhouse @WalmartLabs. Here, innovators incubate next gen e-commerce solutions in real-time. We integrate online, physical, and mobile shopping experiences for billions of customers around the globe. How do we do it? We continuously build and invest in new technology including open source tools and big data innovations. Data scientists, front and back-end engineers, product managers, and web and UX/UI teams collaborate alongside e-commerce experts to envision, prototype, and bring revolutionary ideas to life in a dynamic, flexible and fun work culture.Job Title:Associate Analyst, OperationsPosition Summary:The Walmart Online Grocery Customer Care team is looking for an enthusiastic writing and content development team member. You'll create content for and manage our knowledge base, help center, training materials, and inter-team communications. This position will also provide analytics & reporting support to a variety of business partners.City:SAN BRUNOState:CAPosition Description:The Walmart Online Grocery Customer Care team is looking for an enthusiastic writing and content development team member. You'll create content for and manage our knowledge base, help center, training materials, and inter-team communications. This position will also provide analytics & reporting support to a variety of business partners.



#LI-KA2Minimum Qualifications:-Bachelor's Degree, preferably in English/Lit/Writing/Humanities

-Experience with MS office suite, including PowerPoint, Word, Outlook, and Excel

-Drive to expand their skill set & knowledge to help support the team

-Ability to work independently and multi-task in a fast-paced environmentAdditional Preferred Qualifications:10% travel or less, but training would require 2 weeks of travel.

Rotational on-call schedule 10% of the time.Category:Customer Service and Call Center Division:Walmart.comDivision Summary:The Walmart.com team is here to provide amazing digital and physical experiences for our customers with seamless access to products and services they want. Marketplace allows us to present an even wider array of vendor products on Walmart.com and beyond. Behind the scenes, e-commerce experts are focused on category growth, program management, business development, and seller onboarding. We continuously strive to deliver incredible selection, ease, and e-commerce innovation to customers.Employment Type:Full TimeRequisition Template:eCommerce Department Summary:Our Customer Care team, made up of superheroes, is our secret weapon for delivering an amazing digital shopping experience! Building upon Sam Waltons foundation of integrity, respect, customer service, and a quest for excellence, our Dallas Fort Worth Customer Care Center provides high-touch escalation support to Walmart.com customers. Our teams are continuously improving and setting new standards in customer support by being fanatical in our desire to resolve customer inquiries.
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