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Associate Application Analyst - Cerner Support - (243797)

Universal Health Services


Location:
TREDYFFRIN, PA
Date:
11/16/2017
2017-11-162017-12-15
Job Code:
4367
Universal Health Services
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Job Details

Deltek Talent Management - Associate Application Analyst - Cerner Support - (243797)

Job Details


Associate Application Analyst - Cerner Support - (243797)

Facility Name
UHS Corporate
Location
TREDYFFRIN, PA 19087 US (Primary)
Career Area
Professional
Category
Information Technology
Job Description

One of the nation’s largest and most respected hospital companies, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Steadily growing from a startup to an esteemed Fortune 500 corporation, UHS today has annual revenue nearing $10 billion. In 2017, UHS was recognized as one of the World’s Most Admired Companies by Fortune; ranked #276 on the Fortune 500, and listed #275 in Forbes inaugural ranking of America’s Top 500 Public Companies.

 

Our operating philosophy is as effective today as it was 40 years ago: Build or acquire high quality hospitals in rapidly growing markets, invest in the people and equipment needed to allow each facility to thrive, and become the leading healthcare provider in each community we serve.

 

Headquartered in King of Prussia, PA, UHS has more than 81,000 employees and through its subsidiaries operates more than 320 acute care hospitals, behavioral health facilities and ambulatory centers in the United States, Puerto Rico, the U.S. Virgin Islands and the United Kingdom.

 

The Corporate IS Department is seeking a dynamic and talented Associate Application Analyst – Cerner Support.

 

The Associate Application Analyst – Cerner Support will work as a member of the CIS Support Team with more experienced colleagues, supports the implementation of UHS Acute Care Facilities that have converted and/or are converting to clinical healthcare applications.   Assists with escalation of issues and interaction with clinical staff in a professional manner while providing excellent customer service as the highest priority.   Receives, prioritizes, and provides timely solutions to clinical application software, interface, and procedural problems/requests identified/submitted by the UHS customer.   Monitors the resolution of maintenance or enhancement issues assigned by the UHS Customer Support Center.   Supports conversion activities including end user support, application troubleshooting and application / technical configuration.   Provides post-conversion assistance in the resolution of system issues (break/fix, maintenance or enhancement) as requested by the facility or assigned by the UHS Customer Support Center.   Implements changes to existing applications as directed by management.  Meets deadlines and ensures continued progress toward assignment completion. Shares experience with other members of team. 

 

Key Responsibilities include:

  • Demonstrates analytical problem solving.
  • Independently analyzes the problem and determines if the problem needs to be escalated.
  • Assists in performing routine system maintenance and builds.
  • Establishes and maintains regular communications with application teams and user community.
  • Adheres to UHS Service Level and Change Management Policies.
  • Researches and resolves CIS Support Center Tickets
Job Requirements

Position Requirements:

  • Requires a 2 year/Associate’s degree in Computer Science or Information Systems and/or a combination of education and experience that provides the skills and abilities necessary to perform this job. A quick learner of software and information technology, and motivated to learn new applications and business operations.
  • Demonstrates excellent interpersonal communication and documentation skills, among facility customers and team members. 
  • Demonstrates customer-oriented service excellence principals, as outlined in UHS corporate standards. Self-disciplined, able to work independently, but also able to take direction when necessary. 
  • Self-motivated to identify and resolve issues, and in advancing personal knowledge.
  • Very organized and detail-oriented Flexible with time. A Proficient with word processing, spreadsheet and electronic mail software applications.

 

License or Registration Requirements:  Acute Care Facility (Hospital) experience preferred.

 

Travel Requirements:  15%

 

This opportunity provides the following:

  • Challenging and rewarding work environment
  • Growth and development opportunities within UHS and its subsidiaries
  • Competitive Compensation
  • Excellent Medical, Dental, Vision and Prescription Drug Plan
  • 401k plan with company match
  • Generous Paid Time Off

 

*UHS is a registered trademark of UHS of Delaware, Inc., the management company for Universal Health Services, Inc. and a wholly-owned subsidiary of Universal Health Services, Inc. Universal Health Services, Inc. is a holding company and operates through its subsidiaries including its management company, UHS of Delaware, Inc. All healthcare and management operations are conducted by subsidiaries of Universal Health Services, Inc. To the extent any reference to "UHS or UHS facilities" on this website including any statements, articles or other publications contained herein relates to our healthcare or management operations it is referring to Universal Health Services' subsidiaries including UHS of Delaware. Further, the terms "we," "us," "our" or "the company" in such context similarly refer to the operations of Universal Health Services' subsidiaries including UHS of Delaware. Any employment referenced in this website is not with Universal Health Services, Inc. but solely with one of its subsidiaries including but not limited to UHS of Delaware, Inc.

 

UHS is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at UHS via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of UHS. No fee will be paid in the event the candidate is hired by UHS as a result of the referral or through other means.

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