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Associate Business Analyst - Eden Prairie, MN (On-site )

UnitedHealth Group


Location:
Eden Prairie, MN
Date:
09/05/2017
2017-09-052017-10-04
Job Code:
1780626
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Job Details


Associate Business Analyst - Eden Prairie, MN (On-site )(Job Number:728415)
Description

We'll put you in the driver's seat on vital projects that have strategic importance to our mission of helping people lead healthier lives. Yes, we share a mission that inspires. We need your organizational talents and business discipline to help fuel ours. It's the opportunity to do your life's best work.(sm)

Use your Sharp Analytical Skills to help us support, compile and report key information!

 

 

Primary Responsibilities:

  • Create, enhance, and maintain budget or financial planning models, surveys, benchmarks

  • Evaluate, interpret and analyze data and business process and analyze / monitor new, routine and ad hoc reports

  • Provide support when compiling and reporting information and assume responsibility for data integrity among various internal groups and/or between internal and external sources

  • Support short term operational activities

  • Manage third-party vendor advocate on-boarding

  • Support call center Voice of Customer program

  • Collaborate with business team on member experience and call monitoring improvements

  • Analyze SLA and issues trends, develop and implement action plans as needed to improve Call Center service to our members

  • Support all aspects of member communications and materials development which includes:

    • Proofing of materials

    • Track materials submitted to Legal and CMS for compliance approvals

  • Manage operational execution of the Member communication plan

  • Support execution of new retail program - launching 1/1/18

    • Materials development and implementation

    • Proofing of all materials created

  • Collaborate with Operations and Benefit Communications and Marketing teams to review and provide recommendations for materials development, operational readiness and execution

  • Support Operations and Marketing in the development of new and enhanced programs and services

  • Manage multiple program specific websites for content accuracy and updates and functionality auditing and issue resolution

  • Ensure program performance, client, and compliance reporting accuracy and reconcile discrepancies

  • Evaluate, interpret and analyze data and/or business processes for business operations improvements

  • Assess, develop, and maintain program operational SOP’s


Job Business Analysis
Primary Location US-MN-Eden Prairie
Other Location 
Organization OptumRx Home Delivery
Schedule Full-time
Number of Openings 1
Apply on the Company Site

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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