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Associate Collections Representative - Addison, TX

UnitedHealth Group


Location:
Addison, TX
Date:
09/05/2017
2017-09-052017-10-04
Job Code:
1785869
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Job Details


Associate Collections Representative - Addison, TX(Job Number:730189)
Description

Position Description:

Optum360 is a dynamic new partnership formed by Dignity Health and Optum to combine our unique expertise. As part of the growing family of UnitedHealth Group, we'll leverage all our resources to bring financial clarity and a full suite of Revenue Management services to Healthcare Providers, nationwide.

If you want to achieve more in your mission of healthcare, you have to be really smart about the business of healthcare. Challenge yourself, your peers, and our industry by shaping what healthcare looks like and doing your life's best work.SM

The Associate Collections Representative is responsible for insurance premium collections. Positions in this function contact customers to determine reason for payment delinquency, negotiate and advise on collection of overdue bills and take appropriate action to recover overdue payments. Handling of unresolved inquiries / issues, and responsible for developing, implementing, maintaining and managing organization policies on collection practices. May work with outside legal counsel and / or outside agencies in more complex collection cases.

Primary Responsibilities:

  • Follow assigned payer (Contracted / Government) guidelines when processing an appeal, reopening or written inquiry
  • Keep up with assigned (Contracted / Government) payer and changes
  • Properly document accounts
  • Review and recommend write off (adjustments) of accounts
  • Issue refunds with appropriate documentation
  • Maintain Issue log
  • Responsible for reporting problems and error to management in an effective and efficient manner
  • Attend and participates in departmental staff meetings
  • Maintain productivity standards as set by management
  • Maintain quality standards as set by management
  • Other duties as assigned

Job Collections
Primary Location US-TX-Addison
Other Location 
Organization O360 Quest
Schedule Full-time
Number of Openings 1
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UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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