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Associate Collections Representative - Teterboro, NJ

UnitedHealth Group


Location:
TETERBORO-New Jersey, NJ
Date:
03/28/2017
Job Code:
1713995
Apply on the Company Site
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Job Details


Associate Collections Representative - Teterboro, NJ(Job Number:699123)
Description

Position Description:

 

If you want to achieve more in your mission of health care, you have to be really smart about the business of health care. Challenge yourself, your peers and our industry by shaping what health care looks like and doing your life's best work.SM

The Associate Collections Representative is responsible for insurance premium collections. Positions in this function contact customers to determine reason for payment delinquency, negotiate and advise on collection of overdue bills and take appropriate action to recover overdue payments. Handling of unresolved inquiries/issues, and responsible for developing, implementing, maintaining and managing organization policies on collection practices. May work with outside legal counsel and/or outside agencies in more complex collection cases.

Our ideal candidate is an adept communicator Spanish speaking a plus; deadline oriented, and self-motivated, with excellent follow-up and customer service skills Be compassionate and understanding with patient's anxiety. Treat each patient the way you would want to be treated with empathy and respect.


This function is responsible for insurance premium collections. Positions in this function contact customers to determine reason for payment delinquency. Negotiate and advise on collection of overdue bills and take appropriate action to recover overdue payments. Handles unresolved inquiries/issues. Responsible for developing, implementing, maintaining and managing organization policies on collection practices. May work with outside legal counsel and/or outside agencies in more complex collection cases.


Primary Responsibilities:

  • Directly responsible for contacting patients regarding outstanding A/R for payments that are due Quest Diagnostics.
  • Responsible for analyzing and resolving billing problems in an effort to secure prompt insurance and patient payments to reduce Bad Debt out outstanding A/R.
  •  Proven ability to work independently.
  • Strong organization, interpersonal and communication skills.
  • High degree of accuracy and attention to detail.
  • PC Skills, MS Office, Customer/Client Service and Collections a must.
  • Bi-lingual/Spanish desired.
  • Minimum 3 years combined billing process, collections and/or customer service experience. 
  • Proven ability to effectively communicate with patients and insurance carriers, in a professional manner.
  • Ability to work independently and focus on tasks Ability to work additional hours when needed during peak times for the department.
  • Need to be flexible as hours of operation may change.
  •  Limited work experience.
  • Works on simple tasks using established procedures.
  • Depends on others for guidance.
  • Work is typically reviewed by others.

 

Key words: Teterboro, NJ, Collections, Healthcare, Medical Collections, Accounts Receivable, Customer Service


Job Collections
Primary Location US-NJ-TETERBORO-New Jersey
Other Location 
Organization O360 Quest
Schedule Full-time
Number of Openings 3
Apply on the Company Site

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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