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Associate Collections Representative - West Hills, CA

UnitedHealth Group


Location:
WEST HILLS-California, CA
Date:
02/20/2018
2018-02-202018-03-21
Job Code:
749020
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Job Details

749020 Associate Collections Representative West Hills CA

Associate Collections Representative - West Hills, CA (749020)

Position Description

Position Description:
 
Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making Healthcare data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life’s best work.
 
If you want to achieve more in your mission of health care, you have to be really smart about the business of health care. Challenge yourself, your peers and our industry by shaping what health care looks like and doing your life's best work.

The Associate Collections Representative is responsible for insurance premium collections. Positions in this function contact customers to determine reason for payment delinquency, negotiate and advise on collection of overdue bills and take appropriate action to recover overdue payments. Handling of unresolved inquiries / issues, and responsible for developing, implementing, maintaining and managing organization policies on collection practices. May work with outside legal counsel and / or outside agencies in more complex collection cases.
 
Primary Responsibilities:
  • Interact with customers to gather support data to ensure invoice accuracy
  • Provide input to policies, systems, methods and procedures for the effective management
  • Educate customers regarding the availability of receiving invoices and remitting payments through online applications
  • Ability to open and sort mail, fax, and order supplies
  • Ability to multitask
  • Must be reliable and dependable
  • Must be able to meet deadlines
Required Qualifications:
  • High School Diploma / GED (or higher)
  • Ability to create, copy, edit, send, and save within Microsoft Word
  • Ability to sort and filter within Microsoft Excel
  • Ability to send and received emails, send calendar invites, and create folders in Microsoft Outlook
  • Proficiency with Windows PC applications, which includes the ability to navigate multiple programs and learn new and complex computer system applications
  • Able to work a 40-hour schedule within the operating hours of the site
Preferred Qualifications:
  • 1+ years of experience in a related environment (i.e. office, administrative, clerical, customer service, etc.) using phones and computers as the primary job tools
  • Ability to create, edit, send, and save presentations within Microsoft PowerPoint
Soft Skill:
  • Have strong oral and written communication
  • Ability to multi-task and to understand multiple products and multiple levels of benefits within each product
Physical Requirements and Work Environment:
  • Frequent speaking, listening using a headset, sitting, use of hands / fingers across keyboard or mouse, handling other objects, long periods working at a computer 
  • Service center environment with moderate noise level due to Representatives talking, computers, printers, and floor activity

Careers with OptumInsight. Information and technology have amazing power to transform the Healthcare industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life’s best work.

 
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
 
Keywords: Associate Collections Representative - West Hills, CA, Word, Excel, Outlook, PowerPoint

Job Details

  • Contest Number749020
  • Job TitleAssociate Collections Representative - West Hills, CA
  • Job FamilyBilling
  • Business SegmentOptumInsight

Job Location Information

  • WEST HILLS-California, CA
    United States
    North America

Additional Job Detail Information

  • Employee StatusRegular
  • ScheduleFull-time
  • Job LevelIndividual Contributor
  • ShiftDay Job
  • TravelNo
  • Telecommuter PositionNo
  • Overtime StatusNon-exempt

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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