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Associate Communications Analyst - Schaumburg, IL

UnitedHealth Group

Schaumburg, IL
Job Code:
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Job Details

Associate Communications Analyst - Schaumburg, IL(Job Number:730462)

Position Description:

Energize your career with one of Healthcare’s fastest growing companies.  


You dream of a great career with a great company – where you can make an impact and help people.  We dream of giving you the opportunity to do just this.  And with the incredible growth of our business, it’s a dream that definitely can come true. Already one of the world’s leading Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to operate our service centers, improve our service levels and help people lead healthier lives.  We live for the opportunity to make a difference and right now, we are living it up.


This opportunity is with one of our most exciting business areas: Optum –a growing part of our family of companies that make UnitedHealth Group a Fortune 17 leader.


Optum helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions and treatments; helping them to navigate the system, finance their healthcare needs and stay on track with their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation & Performance.

Positions in this function design and coordinate company communications, including internal and/or external communications. Responsible for maintaining policies and procedures and monitoring company media, which may include company websites. May manage public relations activities, including public information and shareholder information services. Employees in jobs labeled with SCA must support a government Service Contract Act (SCA) agreement.

Primary Responsibilities:
  • Leads and oversees the customization, layout, and print production of all Catamaran clients, including but not limited to pharmacy ID cards, information kits, envelopes, mail service order forms, discount cards, Medicare Part D communications in accordance with the client's specific plan design and NCPDP, postal, and CMS regulations
  • Coordinates production and distribution of special communication requests including but not limited to custom inserts, formularies, or miscellaneous custom materials
  • Responsible for establishing print production timelines and reports on progress
  • Responsible for print ordering and inventory management
  • Serves as mentor to entry level personnel and all other personnel
  • Oversees progress and assists in review of completed assignments
  • Responsible for ongoing training / development of entry level personnel by reviewing procedural guideline and processes daily
  • Responsible for reviewing departmental standard operating procedures
  • Ensure team adheres to standard operating procedures and workflow process which include internal forms / documentation, systems, and metrics and provides guidance
  • Reviews client files to ensure all files are current with the latest version of all materials and samples
  • Maintains day to day vendor relationships
  • Actively participates in periodic meetings with print vendors and internal management to discuss current vendor performance and also assists in developing new improvements and/or checks and balances which could improve production processes
  • Works closely with vendors to coordinate fulfillment of shipping requests
  • Follows up with vendors to track shipments, resolve other shipping issues and escalated issues
  • Responsible for exploring optional specifications for individual jobs as necessary to help reduce printing costs and maximize production efficiencies
  • Consults with management, appropriate staff, and vendors regarding design/production feasibility of specific requests
  • Ensure documentation and adherence to organization marketing branding and standard guidelines
  • Tracks, processes, and logs invoices
  • Compares invoices against production reports to confirm accuracy of charges and adherence to vendor agreements
  • Maintains awareness of pre - funded postage account balances, credits, and debits
  • Initiates postage requests as needed
  • Knowledge of eligibility processes and works with eligibility to validate successful load of eligibility files and monitor / coordinate ID card production
  • Responsible for inventory management of all vendors
  • Maintains tracking of materials used daily such as envelopes, paper stock, pre - printed stock, and formularies
  • Initiates reorders as needed
  • Ensures pricing is in line with contract fees and provides proof approvals for reprint orders

Job Communications Specialists and Management
Primary Location US-IL-Schaumburg
Other Location 
Organization OptumRx Claims Operations
Schedule Full-time
Number of Openings 1
Apply on the Company Site

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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