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Associate Director, CRM Architecture (Salesforce) - Minnetonka, MN

UnitedHealth Group

Minnetonka, MN
Job Code:
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Job Details

Associate Director, CRM Architecture (Salesforce) - Minnetonka, MN(Job Number:719522)

UnitedHealth Group is a company that's on the rise. We're expanding in multiple directions, across borders and, most of all, in the way we think. Here, innovation isn't about another gadget, it's about transforming the health care industry. Ready to make a difference? Make yourself at home with us and start doing your life's best work.(sm)


As Associate Director, CRM Architecture, your ability to think and plan strategically while solving immediate business problems impacting our providers will play a pivotal role in understanding and shaping UnitedHealthcare’s evolving provider experience.


In this dynamic leadership role, you will support and drive the creation of CRM strategy to enhance Provider Experience. You will work with senior Business and technology leaders to articulate business problems, help build business cases and help define and guide the technology direction. You will be responsible for the development, communication and implementation of the organization's technology architecture and applications plan, including the components required to support it and in the integration of corporate and business architecture and applications. You will help guide solution and technical architectures for portfolio of CRM programs leveraging human - centered design principles and ultimately bringing an outside - in perspective to the provider experience.


Primary Responsibilities:

  • Partner with business stakeholders to create, design and drive the CRM strategy and roadmap to improve provider experience
  • Working with other Portfolio and Technology architects to create CRM architecture vision and consolidated architecture roadmap, document current state technology, develop target state architecture and corresponding transitional architectures
  • Work with key business areas to help build business case for adoption and migration to CRM
  • Facilitate sessions to business and technology leaders to groom program backlog, evaluate business and technical requirements and prioritize capabilities
  • Align cross - functional teams to business strategies & priorities. Guide and provider direction and clarity to delivery team



Job IT Architecture
Primary Location US-MN-Minnetonka
Other Location 
Organization UHC IS
Schedule Full-time
Number of Openings 1
Apply on the Company Site

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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