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Associate Director Digital Service Channels - Eden Prairie, MN

UnitedHealth Group

Eden Prairie, MN
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Job Details

746218 Associate Director Digital Service Channels Eden Prairie MN

Associate Director Digital Service Channels - Eden Prairie, MN (746218)

Position Description

If you want to achieve more in your mission of health care, you have to be really smart about the business of health care. Challenge yourself, your peers and our industry by shaping what health care looks like and doing your life's best work.(sm)

The health care industry is moving towards consumerism, the expansion of customer choice, and the emergence of digital channels. To remain competitive and to offer lower cost contact options, it is imperative that we offer exceptional service in the consumer's channel of choice. The Digital Service Channels position will support the Consumer Experience and Digital strategic initiatives for digital service channel capabilities focused on strategy and roadmap based on business priorities for capabilities including but not limited to: web self service and Digital Service Channels content, virtual assistant, chat, secure messaging, SMS, customer data, forms digitization, etc. This position will interface closely in a matrixed environment including: cross functional lines of business (UHC, Optum businesses, Customer Care, etc.) and teams (IT, Finance, etc.).

Primary Responsibilities:
  • Work with Digital Service Channel Capabilities Leads to develop multi-year strategic roadmap and planning
  • Manage large, complex enterprise digital capabilities and understand future business needs to evolve capabilities
  • Work closely with IT to execute roadmap and identify enhancements
  • Support process for fiscal year planning and funding including benefit analysis
  • Execute and manage key strategic initiatives for large, complex programs including deliverables, resources, time and budget
  • business acumen and understand top call drivers to improve efficiency and cost reduction opportunities
  • Operationalize and continued enhancements to digital capabilities working closely with business, portal, IT and operations teams through reporting and analytics
  • Support multiple lines of businesses to evolve digital capabilities

Required Qualifications:

  • Undergraduate degree or 8 years related experience
  • Experience in the deployment of digital channels or a proven track record of implementing new capabilities
  • Experience as a liaison with IT and can partner and communicate enhancements

Preferred Qualifications:

  • Digital / service channels (SMS, secure email, chat, etc.) experience
  • Agile methodology background



Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)



Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.     


UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.   



Job Keywords: Associate Director, Digital Service Channels, Eden Prairie, MN, Minnesota

Job Details

  • Contest Number746218
  • Job TitleAssociate Director Digital Service Channels - Eden Prairie, MN
  • Job FamilyBusiness Operations
  • Business SegmentOptum Corporate

Job Location Information

  • Eden Prairie, MN
    United States
    North America

Additional Job Detail Information

  • Employee StatusRegular
  • ScheduleFull-time
  • Job LevelDirector
  • ShiftDay Job
  • TravelNo
  • Telecommuter PositionNo
  • Overtime StatusExempt

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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