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Associate Director, External Communications - Eden Prairie, MN or Chicago, IL

UnitedHealth Group

Eden Prairie, MN
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753304 Associate Director External Communications Eden Prairie MN or Chicago IL

Associate Director, External Communications - Eden Prairie, MN or Chicago, IL (753304)

Position Description

Optum, the health services business of UnitedHealth Group (NYSE: UNH), is dedicated to making the health care system work better for everyone. Through its products and services, Optum empowers consumers, advances care and improves the health system infrastructure.


Through a relentless focus on delivering on our commitments to customers, we are proactively forging a broader, deeper understanding and appreciation of Optum’s value as a partner to all health system stakeholders - those who provide care, those who pay for care and most importantly, those who need care.


Serving the pharmacy benefit needs of more than 65 million members, OptumRx plays a critical role in these efforts. OptumRx’s differentiated pharmacy care services approach goes beyond the prescription to connect both pharmacy and medical benefits, helping clients effectively manage total cost of care while ensuring members have affordable access to the medications they need. OptumRx’s full spectrum of services and solutions are deeply rooted in evidence-based clinical information and delivered with industry - leading technology and innovation.


In a highly competitive and ever - evolving marketplace, it’s important that Optum stand out. Doing so requires the leadership of a seasoned communicator who will lead robust, targeted, and sustained communications and thought leadership efforts that effectively tell OptumRx’s story to key audiences and support our growth objectives.


The Associate Director of External Communications is responsible for supporting the delivery and execution of effective communications materials, tools and programs that directly support OptumRx and broader Optum business growth. This requires building trusted advisor relationships by understanding business needs, shaping the 'right' solutions, and bringing the best of Optum to address business needs.

  •  Serve as a communications partner to the OptumRx leadership team and other business stakeholders
  • Work with OptumRx communications leadership to develop, implement and continually evaluate high - impact communications programs that directly support OptumRx and broader Optum business objectives
  • Support and lead the execution of strategic programs targeting key audiences - including media, industry influencers, and other priority health system stakeholders - in the many kinds of value and innovation Optum / OptumRx brings to the health system
  • Collaborate daily with fellow Optum communications leaders and teammates to advance the broader Optum reputation, brand awareness and marketplace value story
  • Ensure strong coordination and message consistency across all audiences, internal and external
  • Support business leaders and partners with consistent and timely counsel, communications coaching and message development
  • Consistently establish, cultivate and manage productive relationships with priority news media
  • Develop, edit and ensure quality of external communications materials, including news releases, key message, Q&As, talking points, pitch notes, backgrounders, speeches and presentations
  • Strategically monitor and evaluate marketplace trends and issues of relevance to the business, and proactively develop strategies to advance and protect the company’s reputation
  • Support in developing and managing response to media issues and / or crises, in close collaboration with business leadership
  • Build and manage productive relationships with internal stakeholders and partners beyond the OptumRx team, including key functional, Marketing and Government Affairs partners across Optum and UnitedHealth Group
  • Effectively motivate, direct and provide strong mentorship to communications team members



Required Qualifications:

  • 8+ years of relevant experience in Corporate Communications and / or Public Relations
  • Issue management, Media Relations experience
  • Exceptional, proven written and oral communications skills
  • Ability to understand complex subject matter and translate it into compelling, relatable messages for specific audiences
  • Experience and proven aptitude in operating in a fast - paced, complex environment
  • Track record of results in developing and managing communications programs that elevate and protect brand reputation
  • Ability and motivation to actively collaborate with teammates, senior executives and other internal stakeholders in ways that build trust and highly productive relationships
  • Ability to provide steady leadership and counsel under pressure, direct experience with managing issues and crisis communications
  • Excellent time management, organizational and project planning / management skills

Preferred Qualifications:

  • Bachelor's degree in business or health field, with a master's degree
  • Experience in health care or consumer communications
  • PR Agency experience is helpful

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)



Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.


UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.



Job Keywords: issues and crisis management, public relations, external communications, Eden Prairie, MN, Minnesota, Chicago, IL, Illinois

Job Details

  • Contest Number753304
  • Job TitleAssociate Director, External Communications - Eden Prairie, MN or Chicago, IL
  • Job FamilyCommunications
  • Business SegmentOptum Corporate

Job Location Information

  • Eden Prairie, MN
    United States
    North America
  • Other LocationsChicago, IL

Additional Job Detail Information

  • Employee StatusRegular
  • ScheduleFull-time
  • Job LevelDirector
  • ShiftDay Job
  • TravelNo
  • Telecommuter PositionNo
  • Overtime StatusExempt

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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