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Associate Director, Member Experience - Minnetonka, MN

UnitedHealth Group

Minnetonka, MN
Job Code:
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Job Details

Associate Director, Member Experience - Minnetonka, MN(Job Number:711477)

No industry is moving faster than health care. And no organization is better positioned to lead health care forward. We need attention to every detail with an eye for the points no one has considered. You'll help improve the health of millions.  And you'll do your life's best work.(sm)


This individual will be a key member of the C&S consumer experience team. He / she will be responsible for helping to define C&S’ member experience strategy, partnering internally to identify performance improvement opportunities, and managing key initiative execution.  He / she will serve as business lead, helping health plans and functional leaders evaluate and act upon member experience feedback and metrics, building strategies, facilitating meetings with stakeholders, driving dialogue and planning, and supporting successful delivery.  Individual will translate the member journey map, including gaps and opportunities, in ways that resonate with C&S leaders and employees, helping them understand their roles in the member experience process, and enabling them to take tangible action to create change.   Individual will provide leadership to the consumer experience team's efforts to create a member-centric culture within C&S: strategies to help leaders consistently message and reinforce the member experience vision; tools that enable leaders to embed the member experience in how they manage; and helping to build / launch capabilities that make member feedback more easily accessible to all employees.


Individual will have the opportunity to drive innovation in the ways that we measure, manage and act upon the consumer experience.


Primary Responsibilities:


  • Owns an end to end process
  • Develops functional, market level, and / or site strategy, plans, production and / or organizational priorities
  • Identifies and resolves technical, operational and organizational problems outside own team
  • Product, service or process decisions are most likely to impact entire functions and / or customer accounts (internal or external)


Job General Marketing
Primary Location US-MN-Minnetonka
Other Location 
Organization C&S Exec HP Operations
Schedule Full-time
Number of Openings 1
Apply on the Company Site

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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