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Associate Director, Middle Revenue Cycle Transformation - Telecommute

UnitedHealth Group

Eden Prairie, MN
Job Code:
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Job Details

Associate Director, Middle Revenue Cycle Transformation - Telecommute(Job Number:717049)

Optum360, an industry leader in healthcare operations management, implementation, transformation and consulting services, is adding additional talent to our Transformation team.  Ideal candidates will have experience in multiple functional revenue cycle areas which include Patient Access, Revenue Integrity, and Patient Financial Services.


This is a full time leadership position offering career growth while taking on challenging engagements around the United States. National travel is required as necessary to ensure success of assigned projects and assist in growth opportunities.


The Associate Director will serve as a subject matter expert while working to implement best practices in Optum client locations. Associate Directors combine their leadership, experience and understanding of Optum360 technology, structure and methodology solutions to drive results while coordinating efforts with Optum360 Transformation teams, Optum360 Technology teams, Optum360 Project Management Office and Optum360 Consulting Services. Typical projects for Middle Revenue Cycle include, but are not limited to:

  • Coding accuracy/improvement programs
  • Computer Assisted Coding (CAC) Technology Implementation, process development and optimization
  • Clinical Documentation Improvement program development, optimization, and CDI Technology implementation
  • Health Information Management standardization and optimization
  • Release of Information standardization and optimization
  • Transcription standardization and optimization
  • Charge capture and accuracy enhancement
  • Revenue Integrity  program development, standardization and optimization
  • Alignment of client processes, structure and methodology with Optum technologies
  • Serve as interim management, transitional, and operational oversight, as needed

Primary Responsibilities:

  • Provide direction, coordination and leadership to clients in Heath Information Management (transcription, coding, clinical documentation improvement functional areas)
  • Serves as the subject matter expert (SME) for the functional areas of Health Information Management and associated technology implementations to all other areas of the healthcare Revenue Cycle, which in addition to the above may also include the following:
    • Patient access (scheduling, preregistration, insurance verification/financial counseling)
    • Registration/Admission (ED, inpatient, outpatient, ambulatory)
    • Patient financial services (charge capture, pre-billing, billing, follow-up, cash posting, account resolution)
    • Decision support and analytics
    • Managed care contracting
  • Utilize internal Optum360 resources (listed below)  to properly accomplish and deliver measurable results:
    • Transformation Team members
    • Analytics Team
    • Optum360 Professional Services
    • Optum360 Technology implementation teams
    • Optum360 Project Management Office
    • Optum360 Human Capital, Compliance and Legal
  • Evaluate and utilize external vendors where internal Optum360 solutions gaps are present
  • Identify client accomplishments barriers in achieving operational excellence
  • Understand client business metrics and results
  • Evaluate and analyze client data to understand trends in all areas of the operation
  • Development and implementation of options and recommendations for client improvement
  • Understand and represent Optum technology and services and how they will improve client operations.
  • Collaborate with client revenue cycle team and other departments in order to facilitate resolution of process issues and implement world-class solutions
  • Provide informed feedback to internal and client executives including assessments of processes, standards, suggestions and improvements
  • Assist in Optum360 growth process as requested
  • Develop work plans, project tasks, and manage projects
  • Provide interim staffing services as required
  • Must meet minimum performance standards
  • Develop and implement performance standards within client operations
  • Willingness to learn new skills
  • Accountable for all decisions, actions, and directives with respect to job responsibilities
  • Provide feedback to management concerning possible problems or areas of improvement
  • Perform other duties as assigned by management

Job Bus Advisory & Tech Cnsltng
Primary Location US-MN-Eden Prairie
Other Location United States
Organization O360 Rev Cycle Ops
Schedule Full-time
Number of Openings 1
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UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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