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Associate Director of Customer Care Reporting - Multiple Locations

UnitedHealth Group

Rocky Hill, CT
Job Code:
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Job Details

Associate Director of Customer Care Reporting - Multiple Locations(Job Number:701907)

If you want to achieve more in your mission of health care, you have to be really smart about the business of health care. Challenge yourself, your peers and our industry by shaping what health care looks like and doing your life's best work.(sm)


Primary Responsibilities:

  • Experience leading and growing teams
  • Experience with call center operations and call center metrics and reporting
  • Experience with operations center Client reporting
  • Designing / developing, programming, maintaining and publishing operational reports
  • Provides operational analysis utilized for decision making
  • May make recommendations based on the analysis, and provide explanations for reporting results as needed

Job Reporting
Primary Location US-CT-Rocky Hill
Other Location US-CT-SHELTON, US-MN-Eden Prairie
Organization Optum Ops-WFM & Reporting
Schedule Full-time
Number of Openings 1
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UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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