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Associate Director, Operational Healthcare Consultant - Telecommute

UnitedHealth Group

Eden Prairie, MN
Job Code:
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Job Details

Associate Director, Operational Healthcare Consultant - Telecommute(Job Number:730853)

No industry is moving faster than health care. And no organization is better positioned to lead health care forward. We need attention to every detail with an eye for the points no one has considered. The rewards for performance are significant. You'll help improve the health of millions. And you'll do your life's best work.(sm)


The Associate Director Operations Excellence is a leader within the Optum Advisory Service - Business Performance practice serving health care provider and payer clients. The role requires a senior consulting leader with proven experience developing business strategies with clients.  The role includes identifying and leading the creation of new Advisory Service offerings as well as delivering consulting engagements in the provider and payer markets.


The leader in this role will partner closely with the business development teams to drive the necessary market demand to achieve financial objectives. He/she will also be responsible as a subject matter expert within Provider and Payer Operation to help expand existing accounts and help drive new business striving for strong client delivery and satisfaction for Optum.


Success in this role requires large scale consulting experience with both strategic and operational business domain experience within Provider and Payer Operations including eligibility, benefits, product design, claims, operational financial management, medical management (utilization, disease, care management), etc. coupled with prior experience identifying and developing new Advisory service offerings to take to market.


**Travel is required for this role and typically our associates travel Monday through Thursday. Location of residence is flexible for this role; however, travel is a requirement.**


Primary Responsibilities:

  • Market Planning and Thought Leadership (10% Time Allocation):
    • Define market needs & gaps to current capabilities (matrix with Marketing and Sales teams)
    • Research and formulate solutions to address fluctuating market conditions
    • Drive market acceptance, competitive advantage & customer satisfaction of Optum Solutions, Products and Services
    • Define Points of View for best practices and develop key performance indicators to show value
    • Work with government relations to understand regulatory opportunities/risks and align government relations with long-term marketing and delivery plan
    • Identify and develop consulting offerings, products, services solutions that align with key market needs and or client initiatives
    • Determine pricing models and options for new solutions
  • Sales Support (10% Time Allocation):
    • Develop proposals and statements of work for client specific engagements
    • Participate, support and complete RFI, RFP and sales process
    • Complete financial analysis for proposed solutions
    • Builds Marketing and Sales Collateral
    • Attends and participates in oral presentation
  • Client Management and Client Satisfaction (10% Time Allocation):
    • Establish trusted partner relationships to expand Optum's footprint at designated clients
    • Work with client to lay out strategic roadmap for consulting solutions
    • Provide financial and data analysis to support ROI for project funding
    • Obtains high client satisfaction scores (>90%)
    • Develop and maintain clients reference
  • Program Oversight & Service Delivery (70% Time Allocation):
    • Direct responsibility for the oversight, hands on participation and delivery of large scale projects/programs; large scale programs are defined as high cost, high complexity and/or high risk
    • Ensure utilization rate and billable revenues are attained annually
    • Facilitate development of business segment and enterprise level planning and program objective setting
    • Participate in senior level program funding and prioritization decision processes
    • Provide strategic input to the development of program roadmap and timelines
    • Create a team oriented work climate that enables professional development and encourages creative solutions and strategies
    • Support the management of resources within programs
    • Support program communication plan and execution
    • Require that quality assurance methods are implemented within the program
    • Provide status updates and review of programs to senior leadership
    • Provide coaching and mentoring of project team with the goal of developing and retaining talent within the organization

Job Bus Advisory & Tech Cnsltng
Primary Location US-MN-Eden Prairie
Other Location United States
Organization Ops Consulting
Schedule Full-time
Number of Openings 2
Apply on the Company Site

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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