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Associate Director, Optum Operations - Franklin, TN

UnitedHealth Group

Franklin, TN
Job Code:
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Job Details

Associate Director, Optum Operations - Franklin, TN(Job Number:708231)

If you want to achieve more in your mission of health care, you have to be really smart about the business of health care. Challenge yourself, your peers and our industry by shaping what health care looks like and doing your life's best work.(sm)


The Associate Director, Optum Operations is responsible for selecting, coaching and continuously motivating team members to achieve high levels of performance. The tools the Associate Director has at hand to measure performance of team members and corresponding client goals include: quality assurance, production reports and statistical data. By using these tools the Operations Manager can successfully address concerns such as: appropriate staffing levels, accurate claims / production, goal(s) alignment, succession planning.

Primary Responsibilities:

  • Maintain a strong working relationship with the corresponding Client Manager in order to ensure a successful partnership for the client and ensure that the Operations Team is aware of client mandates, performance and quality standards, and any changes to the work accomplished on behalf of the client
  • Works collaboratively with Data Analytics to determine priorities and set expectations
  • Collaborate with the Business Excellence department in order to uphold best practices, identify process improvements and maintain (increase) quality and production levels, and identify and answer all training needs
  • Develop functional, market level, and/or site strategy, plans, production and/or organizational priorities

  • Responsible for product, service or process decisions that are most likely to impact entire functions and/or customer accounts (internal or external)

  • Maintain deep knowledge of our data mining business as well as our end to end business processes

  • Candidate should be an expert in data analysis Exhibit excellent written and verbal communication skills to navigate a complex matrix environment and be willing to network across the company

  • Lead projects from conceptualization to completion and perform additional duties as assigned

Job General Operations Management
Primary Location US-TN-Franklin
Other Location 
Organization Optum Ops-Payment Integrity
Schedule Full-time
Number of Openings 1
Apply on the Company Site

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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