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Associate Director Production Data Operations - Multiple Locations

UnitedHealth Group

Eden Prairie, MN
Job Code:
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Job Details

Associate Director Production Data Operations - Multiple Locations(Job Number:704406)

If you want to achieve more in your mission of health care, you have to be really smart about the business of health care. Challenge yourself, your peers and our industry by shaping what health care looks like and doing your life's best work.(sm)


The Associate Director, Production Data Operations supports the daily, weekly and monthly processes which deliver identified, integrated and qualified data to our analytic and stratification services. Oversees a team of analysts who schedule, maintain and provide the QA reviews for multiple data delivery work streams. Builds and maintains relationships with upstream and downstream partners to identify prioritize and support Continuous Improvement and Optimization opportunities. Participates in the planning, design and QA of application and systems improvement projects affecting services. Supports and develops the capabilities and expertise of the team. Sustains and promotes a collaborative and engaged environment based on our United culture and our values of Integrity, Compassion, Relationships, Innovation and Performance.

Primary Responsibilities:

  • Leverages leadership skills to effectively manage, train, mentor and coach direct reports to meet goals and expectations. Creates a culture of teamwork and demonstrates the United cultural values through his/her actions
  • Management of the end-to-end workflow and team operations to meet internal service levels. Creates and drives effective process management and customer value metrics. Ensures implementation of control processes, policies, procedures and best practices
  • Development and implementation of business processes to promote operational efficiencies, process improvements, cost avoidance and/or cost-saving measures
  • Actively and consistently drives to meet the expectations of our internal and partner organization and to enhance the customer experience
  • Efficiently and effectively manage on-shore, near-shore and off-shore team members to ensure SLA adherence. Oversee day-to-day business activities, ensuring operational goals and timelines are met
  • Supports the achievement of unit financial and business goals, customer satisfaction, and compliance with the company’s policies, standards and goals
  • Ensure capital and operating department budgets are met, including responsibility of forecast, financials, invoice reconciliation and PO submission
  • Respects and encourages a diverse and inclusive workforce

Job General Operations Management
Primary Location US-MN-Eden Prairie
Other Location US-CT-Hartford, US-KS-Overland Park
Organization Optum Ops-Service Operations
Schedule Full-time
Number of Openings 1
Apply on the Company Site

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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