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Associate Disability Claims Examiner


Portland, ME
Job Code:
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Job Details

Position Title: Associate Disability Claims Examiner
Job Code: 424178
Job Location: Maine-Portland

Why join Prudential?

For over 100 years, Prudential Group Insurance has helped protect Employees and their families. We are known for delivering on our promise to our customers, and are recognized as a trusted brand and one of the world’s most admired companies. We measure our long-term success on our ability to deliver value for shareholders, meet customer needs, attract and develop the best talent in our industry, offer an inclusive work environment where employees can develop to their full potential and give back to the communities where we live and work. We are committed to keeping our promises and doing business the right way.

Prudential offers a rewarding career, along with competitive compensation package and excellent benefits to choose from including 401K, Medical/Dental/Vision, paid time-off and much more.

As a Claims Examiner, you will deliver benefit experiences that help protect financial wellness, making a meaningful impact in the lives of our customers and our communities. In this role, you will provide exceptional customer service by managing a case load of approximately 100 group Long Term Disability claims in a timely, accurate, and efficient manner.

Group Long Term Disability has significant Claim Operations in Scottsdale, Arizona; Portland, Maine; and Roseland, New Jersey. This position does not require travel and will be based in Portland, Maine.


· Communicates with a diverse population of customers, including claimants, physicians, attorneys, benefit representatives, other healthcare providers, and internal/external customers

· Delivers authentic, dependable, accurate, trustworthy, and timely service for all customers

· Documents and communicates clearly and accurately with all customers

· Conducts thorough, fair, and accurate claim reviews and decisions

· Acts with integrity, objectivity, and urgency in the evaluation of claims

· Utilizes resources (medical, vocational, legal, vendors, etc.) and facilitates return to work when applicable

· Ensures accurate and timely financial management of claims including claim payments and offset management

· Drives excellence by identifying and exploring process improvements, innovations, and efficiencies supporting projects and initiatives.

Does this sound like you? Our successful candidate has:

· Strong written and verbal communication skills

· Solid analytical and basic math skills

· Organizational and time management skills

· Computer skills including windows based environment

· Customer service/prior claims or related experience is a positive

· College degree is preferred

Prudential is a multinational financial services leader with operations in the United States, Asia, Europe, and Latin America. Leveraging its heritage of life insurance and asset management expertise, Prudential is focused on helping individual and institutional customers grow and protect their wealth. The company's well-known Rock symbol is an icon of strength, stability, expertise and innovation that has stood the test of time. Prudential's businesses offer a variety of products and services, including life insurance, annuities, retirement-related services, mutual funds, asset management, and real estate services.

We recognize that our strength and success are directly linked to the quality and skills of our diverse associates. We are proud to be a place where talented people who want to make a difference can grow as professionals, leaders, and as individuals. Visit to learn more about our values, our history and our brand.

Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law.

Note that this posting is intended for individual applicants. Search firms or agencies should email Staffing at for more information about doing business with Prudential.
Job Function: Claims
Schedule: Full-time
Apply on the Company Site
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