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Associate, Information Technology Infrastructure

Prudential


Location:
Shelton, CT
Date:
11/17/2017
2017-11-172017-12-16
Job Code:
425958
Prudential
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Job Details

Position Title: Associate, Information Technology Infrastructure
Job Code: 425958
Job Location: Connecticut-Shelton
Description: .
Prudential is seeking an IT desktop and application support engineer in our Global Business and Technology Solutions organization to provide support for a broad base of Prudential businesses. Candidate must have exceptional technical, communication and interpersonal skills. All technology related questions and issues from PC’s, Virtual desktops, managed print to mobile devices (iOS and Android) will be handled by the support engineer.
 
Responsibilities will include:
  • Provide IT desktop support for the Microsoft Windows, Macintosh, Mobile devices, Managed print end points and other emerging technologies.
  • Provide backup support for GBTS Help Desk.
  • Staff the GBTS tech café’s across Prudential sites.
  • Provide support to remote sites via remote control tools as well as provide in home support when requested.
  • Work closely with internal support teams within central IT organization such as Desktop, Network Operations, Voice technology, Technology Procurement and the Information Security Office.
  • Provide “Hot hands” for GBTS network operations, network engineering and voice operations teams.
  • Essential training specific to Prudential's environment will be provided where necessary to supplement these skills.
  • Provide IT expertise to business partners across a wide spectrum of IT areas.
  • Additional ad-hoc projects - these might include coordinating with software development, quality assurance and IT integration teams to introduce new cutting edge hardware and software solutions.
  • Set up of workstations, both physical and virtual for incoming groups of employees working on a variety of different Business unit platforms.
  • Create and maintain automated utilities and processes including PC build automation and costumer facing request systems.
  • Potential off hour, holiday and overtime work is required.

  • 0 to 2  year’s desktop and application IT support experience.
  • Strong knowledge of supporting both Windows desktops / laptops, Virtual Desktop Infrastructure, Apple products like Mac, iPhone and iPad as well as Android based mobile devices.
  • Experience with Video Conferencing Technology is a plus.
  • Customer service experience and expertise is required.
  • Experience in a managed print environment.
  • Basic networking knowledge.  Network operations experience is a plus.
  • Support experience in an Office 365 environment with Exchange/Outlook
  • Excellent oral and written communication skills.
  • Ability to manage multiple requests simultaneously.

Prudential is a multinational financial services leader with operations in the United States, Asia, Europe, and Latin America. Leveraging its heritage of life insurance and asset management expertise, Prudential is focused on helping individual and institutional customers grow and protect their wealth. The company's well-known Rock symbol is an icon of strength, stability, expertise and innovation that has stood the test of time. Prudential's businesses offer a variety of products and services, including life insurance, annuities, retirement-related services, mutual funds, asset management, and real estate services.

We recognize that our strength and success are directly linked to the quality and skills of our diverse associates. We are proud to be a place where talented people who want to make a difference can grow as professionals, leaders, and as individuals. Visit www.prudential.com to learn more about our values, our history and our brand.

Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law.

Note that this posting is intended for individual applicants. Search firms or agencies should email Staffing at staffingagencies@prudential.com for more information about doing business with Prudential.
Job Function: Information Technology
Schedule: Full-time
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