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Associate Manager, Client Transition


Scranton, PA
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Job Details

Position Title: Associate Manager, Client Transition
Job Code: 439978
Job Location: Pennsylvania-Scranton

Full Service Solutions will be filling two Associate Manager roles within the Data & Reporting Center of Excellence.


Responsibilities will include:

  • Provide day-to-day leadership and management to a team of Data Specialists within the Client Data Strategy & Implementation team
  • Foster and promote a highly energized, efficient, and positive team culture
  • Training, evaluating, coaching, hiring, and counseling employees
  • Facilitate regular one-on-one discussions with employees to discuss performance and career development opportunities
  • Conduct regular team meetings and huddles
  • Oversee team training; develop and track training plans of employees and provide support and leadership to both trainees and trainers on the team; ability to identify and address skill gaps
  • Actively participate in peer leadership activities and meetings to ensure consistency in organizational processes and service
  • Monitor team metrics to ensure SLAs and quality goals are accurately achieved
  • Oversee team work distribution and overall team capacity planning
  • Appropriately and effectively share team achievements, concerns, or escalations to senior leaders
  • Identify and implement process/procedure improvements as well as Champion efforts on behalf of organization
  • Lead and/or delegate projects/research request on top of BAU work
  • Provide input and support in development of writing and delivering team performance appraisals
  • Prepare for unexpected events by establishing contingency plans, change course when necessary
  • Communicates as needed with internal and external customers and prospects.
  • Leadership role on project/business activities including but not limited to Internal Audit, Independent Audit, and various Risk Assessments - ensure controls and processes are documented, implemented, and monitored
  • Self-starter who demonstrates courage to challenge the status quo and generate new ideas; is a change agent
  • Dedicate a percentage of overall individual capacity to perform/support the job responsibilities of the Data Manager or Senior Data Specialist role


  • Bachelor's degree or related business experience
  • Defined Contribution/Benefit & Non-Qualified Plan, Retirement, and/or Financial industry experience required
  • Positive attitude and the ability to think strategically while taking intelligent risks
  • Proven ability to negotiate, influence and persuade internal and external stakeholders
  • Can work in a fast-paced, changing environment; is resilient  
  • Proven decision-making skills that show value to both the business and client
  • Ability to lead others to accomplish Team goals by example and through project management
  • Strong communication skills, and ability to partner in a diverse environment
  • Ability to work with tight deadlines and demonstrate flexibility when setting priorities
  • FINRA Series 99 registration may be required or able to obtain within specified time frame

Prudential is a multinational financial services leader with operations in the United States, Asia, Europe, and Latin America. Leveraging its heritage of life insurance and asset management expertise, Prudential is focused on helping individual and institutional customers grow and protect their wealth. The company's well-known Rock symbol is an icon of strength, stability, expertise and innovation that has stood the test of time. Prudential's businesses offer a variety of products and services, including life insurance, annuities, retirement-related services, mutual funds, asset management, and real estate services.

We recognize that our strength and success are directly linked to the quality and skills of our diverse associates. We are proud to be a place where talented people who want to make a difference can grow as professionals, leaders, and as individuals. Visit to learn more about our values, our history and our brand.

Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law.

Note that this posting is intended for individual applicants. Search firms or agencies should email Staffing at for more information about doing business with Prudential.
Job Function: Operations
Schedule: Full-time
Apply on the Company Site
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