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Associate Manager - Individual Life Distribution & Sales


Plymouth, MN
Job Code:
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Job Details

Position Title: Associate Manager - Individual Life Distribution & Sales
Job Code: 466118
Job Location: Minnesota-Plymouth
Why Join Prudential?
Prudential is a company of smart, ambitious professionals working together across a multitude of disciplines. Together, we are building a better financial future for our customers and our communities around the globe.  At Prudential, we understand that a company is only as good as its people. This simple fact is central to all that we do. We call it “the Talent Mindset” – a company-wide commitment to attract and develop the dedicated professionals whose insights, innovation, and hard work fuel our success and make us a global leader in financial services.
As a Associate Manager in Distribution & Sales, you will be responsible for the day to day operations of the new business case managers within the Prudential Life Distributors team. The Case Managers work closely with their Life Consultant and Internal Wholesaler partners to support their assigned Edward Jones Financial Advisors in a multi carrier environment. As a leader of this team you’ll help develop the operational procedures, coach and develop the staff and build strong relationships with the Prudential Life Distributors Field and Leadership as well as the carrier New Business leads.  
Responsibilities include:
  • Directly supervise a team of 10-15 people
  • Responsible for all aspects of coaching, staff development and engagement, and performance management
  • Responsible for daily workflow coordination to ensure overall Service Level, Production and Quality standards are met.
  • Develops annual performance objectives for staff, monitors achievements of goals and adjusts as needed
  • Recognizes, recommends and implements operational improvements
  • Responsible for the day to day application of organizational policies and procedures
  • Leads team and functional meetings
  • Manages and maintains relationships with Distribution sales partners, Edward Jones and carriers
  • Support and guide team and sales partners with case escalations to include service recovery, coordination and follow through with business/carrier partners and root cause analysis

  • Strong relationship management skills with experience in management and 3 years in a customer service driven industry preferred
  • An ability to work with a team to consistently exceed deliverables in a high volume production environment
  • Strong interpersonal, time management and organization skills as well as excellent oral and written communication skills required
  • Demonstrated leadership and personnel management skills
  • Strong critical thinking, problem solving, decision making and analytical skills
  • Demonstrated success in developing others and a strong focus on talent mindset
  • Ability to prioritize and change directions quickly
  • The ability to build relationships, foster team work and support, evaluate and drive change across departments in support of meeting organizational objectives
  • Some travel will be required
    Preferred Experience and Education
  • Bachelor degree or equivalent work experience preferred

Prudential is a multinational financial services leader with operations in the United States, Asia, Europe, and Latin America. Leveraging its heritage of life insurance and asset management expertise, Prudential is focused on helping individual and institutional customers grow and protect their wealth. The company's well-known Rock symbol is an icon of strength, stability, expertise and innovation that has stood the test of time. Prudential's businesses offer a variety of products and services, including life insurance, annuities, retirement-related services, mutual funds, asset management, and real estate services.

We recognize that our strength and success are directly linked to the quality and skills of our diverse associates. We are proud to be a place where talented people who want to make a difference can grow as professionals, leaders, and as individuals. Visit to learn more about our values, our history and our brand.

Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law.

Note that this posting is intended for individual applicants. Search firms or agencies should email Staffing at for more information about doing business with Prudential.
Job Function: Sales and Distribution
Schedule: Full-time
Apply on the Company Site
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