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Associate Patient Care Coordinator, Call Center, Healthcare, WellMed - San Antonio, TX

UnitedHealth Group

San Antonio, TX
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Job Details

737908 Associate Patient Care Coordinator Call Center Healthcare WellMed San Antonio TX

Associate Patient Care Coordinator, Call Center, Healthcare, WellMed - San Antonio, TX (737908)

Position Description

For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us and help people live healthier lives while doing your life's best work.(sm)
This is a call center environment near NW PKWY, 78249 / M - F 8:00AM – 8:00 PM (8HRS)
Under the supervision of the Corporate MMOM and working closely with the Clinical Care Analyst, this position is responsible for the daily coordination of all Interdisciplinary Team Conference (IDTC) processes. This position serves the referral coordinator, scheduler and meeting organizer. Coordinates IDTC processes with WellMed Medical Directors, Care Coordination Nurses both telephonic and in the market, physicians, all members of the Care Coordination Team and other departments. Provides clerical support to clinical staff in their preparation and facilitation of scheduled conferences. Compiles and maintains all data used by the Care Coordination Supervisor to make team assignments. Compiles and distributes other needed reporting for all Care Coordination process for corporate and market level.   
Primary Responsibilities:
  • Responsible for compiling, managing and sorting data to facilitate weekly IDT Conferences in each market
  • Communicates timely information relevant to scheduled conferences to all members of the Interdisciplinary Care Team via email, phone or fax
  • Coordinates all aspects of IDTC from data mining and reporting by market, scheduling, notification to members, preparing agenda and recording of minutes
  • Ensures member notification of conference is timely and facilitates special arrangements if member requests participation
  • Monitors data and reporting to ensure all members are included in an annual IDTC for care plan review to maintain compliance with CMS regulations
  • Maintains knowledge of benefits, network, CMS regulations and WellMed policies
  • Conducts Provider education sessions on IDTC processes
  • Participates in market Patient Care Committees as needed for clerical support
  • Assist Clinical Care Analyst with maintenance of member data for reporting and team assignments
  • Maintains DM data and performs weekly reporting to the care teams within the markets and telephonic staff to assist with management of case loads
  • Performs all other related duties as assigned
  • Non-clinical staff is not responsible for conducting any Care Coordination activity that requires interpretation of clinical information
This is a call center environment near NW PKWY, 78249 / 9:00AM – 6:00 PM.
Required Qualifications:
  • High School Diploma or GED equivalent
  • 2+ years of related experience
  • Proficiency with Microsoft Office applications to include Word, Excel, Visio, PowerPoint and Outlook
  • Medical terminology knowledge
  • Excellent oral and written communication skills
  • Strong attention to detail and excellent organizational skills
  • Must have the ability to multi-task in a fast paced and deadline driven environment
  • Must be able to maintain professionalism and a positive service attitude at all times
  • Ability to facilitate process completion within specific time parameters
Careers with WellMed. Our focus is simple. We're innovators in preventative health care, striving to change the face of health care for seniors. We're impacting 90,000+ lives, primarily Medicare eligible seniors in Texas and Florida, through primary and multi-specialty clinics, and contracted medical management services. We've joined Optum, part of the UnitedHealth Group family of companies, and our mission is to help the sick become well and to help patients understand and control their health in a lifelong effort at wellness. Our providers and staff are selected for their dedication and focus on preventative, proactive care. For you, that means one incredible team and a singular opportunity to do your life's best work.(sm)

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
Job Keywords: WellMed, Healthcare, Bilingual, Medical Assistant, MA, Patient Services Representative, PSR, Coordinator, PCC, Patient Care Technician, Call Center, San Antonio, New Braunfels, Seguin, Gonzales, Shiner, Yoakum, Boerne, Floresville, Helotes, 78249, Texas

Job Details

  • Contest Number737908
  • Job TitleAssociate Patient Care Coordinator, Call Center, Healthcare, WellMed - San Antonio, TX
  • Job FamilyHealthcare Delivery
  • Business SegmentOptumCare

Job Location Information

  • San Antonio, TX
    United States
    North America
  • Other LocationsNEW BRAUNFELS, TX
    Gonzales, TX
    Shiner-Texas, TX
    Yoakum-Texas, TX

Additional Job Detail Information

  • Employee StatusRegular
  • ScheduleFull-time
  • Job LevelIndividual Contributor
  • ShiftDay Job
  • TravelNo
  • Telecommuter PositionNo
  • Overtime StatusNon-exempt

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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