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Associate Quality Coordinator - Sacramento CA, Phoenix, AZ, and Eden Prairie, MN

UnitedHealth Group

Sacramento, CA
Job Code:
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Job Details

Associate Quality Coordinator - Sacramento CA, Phoenix, AZ, and Eden Prairie, MN(Job Number:729208)

Positions in the function are responsible for end to end Quality Assurance process activities within Optum360 Revenue Cycle Management Organization. Working on risk identification, diagnose process issues, identify process improvement solutions and process improvement implementation using principles of process excellence and related tools. This position will primarily provide quality auditing, analysis, reporting and developing plans and programs. Continuous engagement and collaboration with Optum360 Operations Leadership is essential.


Primary Responsibilities:

  • This role will be primarily working within a facility in patient registration environment providing direct quality review / auditing support through performing concurrent quality reviews

  • Has basic knowledge of theories, practices and procedures in a specific Optum360 revenue cycle function

  • Responds to and performs routine or standard audit or specific project requests

  • Uses existing procedures and facts to solve routine problems or conduct routine analyses

  • Does work independently most of the time, yet also depend upon others for instruction, guidance or direction as needed

  • Some proficiency in understanding of basic process management and total quality management principles and methodologies (e.g., Six Sigma; Lean)

  • Basic understanding of relevant organizations' operations, products and applications, strategies, processes, and/or business priorities in order to build effective solutions

  • Some proficiency in understanding of upstream and downstream impacts to partners of business process operations and solutions

  • Consistently provide direct support of Quality auditing activities to validate process performance and share findings with QA leadership

  • Support the analysis  of quality auditing findings as it relates to  business process information (e.g., metrics; analytics) to identify key issues, trends, and potential root causes (e.g., training issues; lack of understanding by user community) that point to improvement opportunities

  • Support engagement  with relevant stakeholders (e.g., end users; SMEs; sponsors) to establish appropriate criteria and goals (e.g., efficiency; effectiveness) in order to direct investigation into problems and potential solutions

Job Business Analysis
Primary Location US-CA-Sacramento
Other Location US-AZ-Phoenix, US-MN-Eden Prairie
Organization O360 Rev Cycle Ops
Schedule Full-time
Number of Openings 4
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UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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