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Associate Records SPecialist

Home Depot

Atlanta, GA
Job Code:
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Job Details

Associate Records Specialist - Atlanta GA 30308 Skip Navigation
Job Details

Associate Records SPecialist (109188)

GA - Atlanta

  • Date Posted: Jul 25, 2017
  • Company: The Home Depot
  • Travel: None
  • Functional Area: Human Resources
  • Position Type: Full-Time
  • Relocation Provided: No

Position Description:

The Associate Records Specialist acts as the liaison between Home Depot and third-party vendor to process incoming associate verification calls and special circumstance verifications that cannot be handled by vendor.

The Associate Records Associate:

  • Processes wage and employment verifications for associates hired less than 30 days 
  • Processes adoption, lost wages, Social Security Administration verifications not feasible via TALX 
  • Provides personnel file, time detail, benefit record, and payroll record for 3rd party subpoenas, legal requests and state wage claims 
  • Assists with the quarterly distribution of unemployment reports and unemployment state audits 
  • Escalates problems
  • Meets production SLAs
  • May also assist with receiving and sorting mail, scanning documents and preparing documents for imaging


  • 70% Processing record requests received via mail, fax, and email or Que Web ticket 
  • 20% Processing of daily volumes to include receiving, prepping, scanning, indexing, and auditing of documents to be imaged 
  • 10% Supporting retrieval of associate records per HR or Legal Requests

Reports to Associate Records Supervisor
No direct responsibility for supervising others
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Typically requires overnight travel less than 10% of the time.
Additional Environmental Job Requirements:

Must be eighteen years of age or older.
Must be legally permitted to work in the United States.

Additional Minimum Qualifications:

Education Required:
The knowledge, skills and abilities typically acquired through the completion of a high school diplomas and/or GED.
Years of Relevant Work Experience: 2 years
Physical Requirements:
Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward.

Additional Qualifications:

Preferred Qualifications:

  • Customer service or HR experience preferred 
  • Excellent interpersonal skills 
  • Basic computer and phone knowledge 
  • Patience, teamwork, motivation, upbeat and a great attitude 
  • History of punctuality and good attendance 
  • Associate Degree or some college education preferred
Knowledge, Skills, Abilities and Competencies:
  • Working knowledge of Imaging Operations, Captiva Software, workflow and processes 
  • Proficiency in HRIS, Que Web, and Microsoft Office Suite 
  • Good written and verbal communication skills 
  • Exhibits leadership skills and desire to coach and develop staff 
  • Excellent customer service and organizational skills; ability to multi task

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Apply on the Company Site
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