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ASSOCIATE RECORDS SUPERVISOR

Home Depot


Location:
Atlanta, GA
Date:
11/22/2017
2017-11-222017-12-21
Job Code:
111717
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Job Details

ASSOCIATE RECORDS SUPERVISOR - Atlanta GA 30308 Skip Navigation
Job Details

ASSOCIATE RECORDS SUPERVISOR (111717)

GA - Atlanta

  • Date Posted: Oct 31, 2017
  • Company: The Home Depot
  • Travel: None
  • Functional Area: Human Resources
  • Position Type: Full-Time
  • Relocation Provided: No




Position Description:
POSITION PURPOSE
The Associate Records supervisor role is responsible for a variety of duties in the Associate Records Center.  The job duties includes the supervisor of the associates who are responsible for managing Queweb tickets, incoming mail, employment verifications, and subpoenas, direct deposit recalls, overpayments, payroll accounting.  The role is responsible to ensure that all SLA’s are met for each area, reporting of metrics to the manager, troubleshooting errors, researching escalated issues, testing system changes, vendor management, building relationships with business partners, daily work assignments for team, and career and growth development for the team.

Duties of the Supervisor include:

  • Supervising, coaching and providing counsel to associate, coordinating staffing of contractors with approved Vendor 
  • Establishing Key Performance Indicators and ensuring service levels are maintained 
  • Working directly with Managers to achieve all operation goals and objectives 
  • Utilizing imaging hardware and software, Tesseract application and other HR /desktop tools 
  • Leading team meetings and ensuring that all team members are adequately informed of policy and procedural changes
MAJOR TASKS, RESPONSIBILITIES, AND KEY ACCOUNTABILITIES
  • 50% - Supervises daily operations and staff including quality control audits, hiring/training of new and existing associates, coordination of staffing of contractors 
  • 10% - Provides coaching to new team members and handling of escalated customer service requests 
  • 10% - Ensures the performance goals of their team are met including quality control levels as well as adherence to all policies and procedures 
  • 10% - Manages performance (evaluations, corrective action, feedback, coaching, development, etc) efficiently and effectively 
  • 10% - Assist Manager by identifying work procedures, prepare work schedules and expedite workflow 
  • 10% - Work with vendors to monitor packages and resolve distribution issues. Assures system performance issues are escalated to the vendor to assure a timely response.
NATURE AND SCOPE
  • Reports to Manager of Associate Record Center (ARC) 
  • Number of direct reports is 18.
ENVIRONMENTAL JOB REQUIREMENTS
Environment:
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Travel:
Typically requires overnight travel less than 10% of the time.
Additional Environmental Job Requirements:


ESSENTIAL SKILLS:
MINIMUM QUALIFICATIONS
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.

Additional Minimum Qualifications:

Education Required:
The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.
Years of Relevant Work Experience: 2 years
Physical Requirements:
Most of the time is spent sitting or standing in the same location or there may be a need to stoop regularly or move/lift light material or equipment (typically less than 8 pounds).

Additional Qualifications:

Preferred Qualifications:

  • Customer service or HR experience preferred 
  • History of punctuality and good attendance 
  • Basic computer and phone knowledge 
  • Patience, teamwork, motivation, upbeat and a great attitude 
  • Associate Degree or some college education preferred
Knowledge, Skills, Abilities and Competencies:
  • Working knowledge of Imaging Operations, Captiva Software, workflow and processes 
  • Proficiency in HRIS, Que Web, and Microsoft Office Suite 
  • Good written and verbal communication skills 
  • Exhibits leadership skills and desire to coach and develop staff 
  • Detail and process oriented, meet deadline in high volume production mode 
  • Excellent customer service and organizational skills; ability to multi-task


We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

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