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Associate Technology Support Analyst - San Diego, CA

UnitedHealth Group


Location:
San Diego, CA
Date:
04/19/2018
2018-04-192018-05-18
Job Code:
755992
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Job Details

755992 Associate Technology Support Analyst San Diego CA

Associate Technology Support Analyst - San Diego, CA (755992)

Position Description

 
You dream of a great career with a great company - where you can make an impact and help people.  We dream of giving you the opportunity to do just this.  And with the incredible growth of our business, it’s a dream that definitely can come true. Already one of the world’s leading Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to operate our service centers, improve our service levels and help people lead healthier lives.  We live for the opportunity to make a difference and right now, we are living it up.
 
This opportunity is with one of our most exciting business areas: Optum - a growing part of our family of companies that make UnitedHealth Group a Fortune 6 leader.
 
Optum helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions and treatments; helping them to navigate the system, finance their healthcare needs and stay on track with their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation and Performance.
 
Become an expert on San Diego County’s electronic health record in order to provide telephone and live support to internal and external customers. Support includes resolving of application questions while caller remains on the telephone, logging of calls, and follow up of unresolved issues. This staff person must have the ability to resolve at least 90% of all calls within one business day.
 
Primary Responsibilities:
  • Provide customer service support to both internal users and external customers on UBH applications / web pages and CCBH Software.
  • This support is provided directly, by telephone and through e-mail.
  • Log systems related problems in Help Desk database, troubleshoot problems and resolve basic system problems for customers and end-users at differing experience levels.
  • Coordinate system related communications with UBH Training Coordinator, UBH Data Analysts, County MH MIS, County MH Billing Unit and County QI.
  • Coordinate with County MH MIS to resolve user account and system problems.
  • Work as liaison between internal staff and Corporate IT
  • Monitor Optum Public Sector Website content and connectivity, and coordinate all changes with webmaster.
  • Provide navigational and access support to internal and external customers using the Optum Public Sector Website.
Required Qualifications:
  • High School Diploma / GED required
  • 2+ years demonstrated experience with user applications support or 2+ years of experience using mental health computer applications including data entry and report submission
  • 2+ years of experience with Microsoft Office Suite: Microsoft Excel required for creating and analyzing monthly productivity reports, tables, spreadsheets, and dashboards and Microsoft Outlook required for sending properly formatted mass correspondence and documents to and from end users
  • Previous knowledge and experience with PCs
  • Previous experience providing basic training in group settings
  • Previous experience working in a call center environment.
  • Must be able to work in San Diego County's EHR system (CCBH / Anasazi) without restrictions
  • Must be able to take on a rotation to provide on-call afterhours support
Preferred Qualifications:
  • Associate’s Degree or higher

OptumHealth is part of the family of companies that make UnitedHealth Group one of the leaders across most major segments of the U.S. Healthcare system.

OptumHealth helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions and treatments; helping them to navigate the system, finance their healthcare needs and stay on track with their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation and Performance.

At OptumHealth, you will perform within an innovative culture that's focused on transformational change in the Healthcare system. You will leverage your skills across a diverse and multi-faceted business. And you will make contributions that will have an impact that's greater than you've ever imagined.

 

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

 
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
 
Keywords: UHG, IT Support, IT Analyst, Associate Technology Support Analyst, San Diego, CA

 

Job Details

  • Contest Number755992
  • Job TitleAssociate Technology Support Analyst - San Diego, CA
  • Job FamilyInformation Technology
  • Business SegmentOptum Consumer Solutions Group

Job Location Information

  • San Diego, CA
    United States
    North America

Additional Job Detail Information

  • Employee StatusRegular
  • ScheduleFull-time
  • Job LevelIndividual Contributor
  • ShiftDay Job
  • TravelNo
  • Telecommuter PositionNo
  • Overtime StatusNon-exempt

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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