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Universal Health Services

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Universal Health Services
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Job Details

Deltek Talent Management - JS Job Details

Job Details


Facility Name
Palo Verde Behavioral Health
TUCSON, AZ 85712 US (Primary)
Career Area
Job Description


One of the nation’s largest and most respected hospital companies, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Steadily growing from a startup to an esteemed Fortune 500 corporation, UHS today has annual revenue nearing $10 billion. In 2017, UHS was recognized as one of the World’s Most Admired Companies by Fortune; ranked #276 on the Fortune 500, and listed #275 in Forbes inaugural ranking of America’s Top 500 Public Companies.

Our operating philosophy is as effective today as it was 40 years ago: Build or acquire high quality hospitals in rapidly growing markets, invest in the people and equipment needed to allow each facility to thrive, and become the leading healthcare provider in each community we serve.

Headquartered in King of Prussia, PA, UHS has more than 81,000 employees and through its subsidiaries operates more than 320 acute care hospitals, behavioral health facilities and ambulatory centers in the United States, Puerto Rico, the U.S. Virgin Islands and the United Kingdom.

Palo Verde Behavioral Health (PVBH) is a 84 bed  private psychiatric facility providing inpatient and intensive outpatient psychiatric services through treatment programs tailored to our patients needs for the purpose of creating positive outcomes. PVBH will build on the excellent skills of our current Psychiatrists, licensed registered nurses, clinical social workers and licensed professional counselors to support these programs.

 Mission Statement

The mission of Palo Verde Behavioral Health is to provide the highest quality of psychiatric patient care through treatment programs focused on improving the lives of our patients and ensuring their experience during their stay supports their road to recovery.

Vision Statement

Palo Verde Behavioral Health will be recognized as the premier regional provider of innovative, compassionate behavioral health services, which enhance the health of our community. We will exceed the expectations of those served, maintain the highest standards, and promote a rewarding work environment.



Under the direction of the Director of Intake, the Assistant Director provides direction for the Intake Admissions Department in the assigned area(s) in a manner consistent with the philosophy and objectives of the Hospital and within the framework of established policies and procedures of the Department of Intake and Admissions. The Assistant Director is responsible for the clinical leadership and coordination of patient flow and staff productivity in the Intake and Admissions department.   As a key team member in the Intake and admissions area, the Assistant Director promotes a climate of effective performance through role modeling, willingness to learn and teach, and availability to patients and staff.  Organizes, manages and coordinates nursing services and will assure quality.



Job Requirements



Education:            Master’s Degree in a mental health field plus 2 years of hospital experience.  Licensed in the State of Arizona as a LPC, LMSW or RN preferred.


Thorough working knowledge of Hospital, Intake/Admissions and HR policies/procedures, with demonstrated ability to use skills in clinical and managerial situations.

Management/leadership experience of a multiple disciplinary team.

Experience with clinical infection prevention practices and employee health required.

Preferably experience working in and Intake/Admissions department in a Psychiatric hospital setting.



Must be self-directed and willing to assume decision-making responsibilities.

Must have working knowledge of aseptic techniques, prevention and control of communicable diseases, safe work practices and basics management skills.

Must stay current with federal, state, and local healthcare standards, policies and procedures for workplace health and safety.

Must have the ability to maintain working relationships with medical staff.

Must have ability to communicate effectively.

Must be able to demonstrate leadership ability.

Must have sound clinical judgment and critical thinking skills.

Must have good record-keeping and organizational skills Must be able to perform concentrated and/or complex mental activity with frequent involvement in complex and/or highly technical situations;

Must be able to work successfully under highly stressful conditions;

Must be able to make sound, independent judgments based on scientific and/or ethical principles;

Must be able to comprehend and perform oral and written instructions and procedures;

Must be able to collaborate with other multidisciplinary team members in an appropriate fashion;

Must be capable of adapting to varying workloads an work assignments on a constant basis;

Must have effective comprehensive reading skills, strong communication skills, written and verbal.

Must have math skills to enable calculation of drug dosages and infusion rates.

Must possess a valid Arizona Driver’s License in order to transport patients and/or staff, or drive hospital vehicles.





Must be able to demonstrate special training, knowledge and skills specific to age groups, as well as job and/or program specific competency within the first three (3) months of training, and annually thereafter.


Must be certified in Cardiopulmonary Resuscitation upon hire and bi-annually thereafter.


Must complete all required mandatory in-services annually.


Must be tested for Tuberculosis with a PPD skin test or chest x-ray upon hire; PPD skin test required annually or chest x-ray tri-annually thereafter.


Must be certified in CPI training within the first three (3) months of hire and annually thereafter.


SUPERVISION EXERCISED:       Intake Department


SUPERVISION RECEIVED:         Director of Intake


CLASSIFICATION:          Exempt


GENERAL WORKING ENVIRONMENT:              Working conditions for all employees are as follows, but not limited to a psychiatric hospital setting; some risk involved in the event of aggressive patient(s); work load may include day, evening, night, weekend and/or holiday shifts.  The Nurse Manager is occasionally exposed to outdoor weather conditions, toxic or caustic chemicals, blood borne pathogens, and loud noise levels. 


Mental demands described herein are representative of those which must be met by an employee to successfully perform the essential functions of the job, but are not limited to the ability to remain calm in a stressful environment; and the emotional stability, physical stamina and agility to handle stress and respond quickly and effectively to emergency situations.


PHYSICAL REQUIREMENTS:    Physical requirements include, but are not limited to the ability to communicate effectively with patients, their families, staff and others; the ability to effectively utilize communication equipment; the physical agility to manage patients (ambulatory, non-ambulatory and physically aggressive); the ability to read (i.e. patient charts, written communication, regulations, written policies and procedures, etc.); and the ability to write (i.e. manual charting, written communication, etc.).


Must occasionally utilize physical ability for walking, fingering or manual dexterity, and lifting/exerting force up to 25 lbs., reaching or stretching, crouching or stooping, and smelling.


Must frequently utilize physical ability for standing and see with correction for color discrimination and depth perception.


Must regularly utilize physical ability for sitting, speaking, hearting, and seeing with correction for close, distance and peripheral vision, and focusing ability.


Mental demands include but are not limited to emotional stability, physical stamina and agility to handle stress and respond quickly and effectively to emergency situations.


EQUIPMENT/MATERIALS USED:  Telephone, computer, tape player, copier, fax machine, video/DVD player, small hand tools and writing instruments, as well as all clinical equipment, including but not limited to, syringes, blood pressure equipment, etc.


JOB SPECIFICATIONS:     To perform this job successfully, an individual must be able to perform each primary duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities, who are otherwise qualified, to perform the primary functions.




Demonstrates leadership in organizing the delivery of patient care in an acute psychiatric setting for patients experiencing a wide range of psychiatric conditions.

Supervises and coordinates the work of professional and non-professional staff.

Prioritizes resources to ensure patient safety.

Makes effective decisions regarding patient care in compliance with Hospital Policies and Procedures.

Demonstrates qualities that advance high standards of care and models positive behaviors for peers and subordinates.

Supervises staff in manner that maximizes each staff member’s strengths and skills.

Meets with Nursing Supervisors and Charge Nurses and interfaces with Nursing Administration on a daily basis.

Serves as a clinical resource person to staff members in their daily activities.

Evaluates the work performance of all assigned staff on an ongoing basis.

Participates in the Hospital admissions system in order to coordinate care with available resources.

Reviews patient census and acuity reports daily.

Reviews and monitors work schedules, work hours and staffing plans of nursing personnel effecting changes as needed.Directly supports coverage of nursing staff on units as needed.

Remains focused on client-centered care during crisis situations.

Maintains communication between Hospital Administration, Nursing Administration, and nursing staff working on alternative shifts.

Assesses and documents concerns and problematic situations, and forwards same to the Director of Intake.

Observes and documents the quality and effectiveness of care given by subordinates.

Counsels employees and recommends disciplinary action as needed.

Completes 90-Day and annual evaluations by due date.Uses evaluations as a tool to motivate; assesses with impartiality.

Communicates with Hospital Administration and Leadership Team as necessary.

Regularly serves as a resource for staff, visitors and clinicians in need of direction and information.

Receives report from previous Nursing Supervisor regarding census, acuity, incidence of seclusion and restraints, expected admissions and discharges, and pending ARC calls.

Educates, evaluates, and monitors employees for knowledge and adherence to required health standards and practices, minimizing exposure to communicable diseases; promotes workplace safety.

Maintains mandatory records in a logical and sequential format.

Maintains awareness of performance improvement programs.

Assesses patient’s appropriateness for admission.Understands hospital admission criteria on each unit.

Provides communication of changing clinical or reportable conditions to appropriate administrative personnel.

Demonstrates knowledge of legal guidelines for hospital admissions (i.e. Conservatorship, LPS holds, guardianship, and emancipation status).Has knowledge of Hospital bed availability.

Demonstrates understanding of Administrator On-Call Schedule.Contacts Administrator On-Call to approve after hours admissions not approved through Intake, and to request input during unexpected situations.

Conducts daily conferences with the program directors concerning staffing issues, patient problems, quality assurance and general problem-solving.

Promotes and maintains effective relationships and communication within the Nursing Department and with other departments.Communicates issues of concern to Administration.

Functions in a calm manner during emergency and crisis situations.

Performs One-hour face to face evaluations for seclusion and/or restraints.

Understands procedure in the event of an employee injury requiring immediate medical attention.

Demonstrates understanding of policy in the event of AWOL, medical emergency (Code Blue), and emergency walk-in (EMTALA).

Appropriately dispatches ARC calls.

Effectively assists Police Department with Emergency Psychiatric Walk-ins.

Promptly and fully investigates complaints of patients, visitors and clinicians via own actions, or by referral of Administration.

Assists and supports Hospital Administration.




Treats everyone as a guest.

Makes a positive first impression and continues that positive impression through ongoing efforts
Anticipates the needs and expectations of all people encountered
Displays service recovery skills; is responsible for resolving dissatisfaction without assigning blame

Demonstrates professionalism and excellence in all things.

Demonstrates professionalism in look, what to do, and what to say

Holds self accountable – Is a positive role model

Delivers excellence that goes beyond departmental and individual job responsibility

Practices teamwork

Participates in decision-making and process improvement, regardless of level in the organization

Communicates effectively within and beyond assigned team

Focuses on the problem or issue, not the person

Behaviors:  Always says “please” and “thank you”.  Makes a good first impression by projecting a positive attitude; greets patients, guests and staff warmly.
Behaviors:  Always wears name badge.  Demonstrates a professional image through manner of dress, respectful communication, and adherence to hospital badge policy.
Behaviors: Holds self accountable for getting the information needed to know to do job.  Responds to client and customer questions, concerns and grievances in a timely manner, informing complainant of process and expected time of resolution.
Behaviors:  Uses language appropriate to the situation and to the guest.  Is a team player, showing respect for peers, supervisors, patients and guests, demonstrated through verbal communications and commitment to the work group.
Behaviors:  Greet guests with eye contact and a smile.  Staff is timely when responding to patient needs and requests by making eye contact and verbal contact when patient presents self at nurse’s station or any other area where staff is located.
Behaviors:  Always end an interaction with the guest by asking, “Is there anything else I can do for you?”  Provides service to patients and families that are prompt, caring, efficient and effective.
Demonstrates respect for the hospital environment by keeping work areas organized and clean, and taking pride in the facility as a whole. 




Attendance:  Consistently reports to work on time and is ready to work at start of shift.  Appropriately utilizes personal days/sick time.  Clocks in/out per policy and procedure; begins/returns from meal periods and rest breaks within established policy time frame.


General Safety:  Follows all departmental and hospital safety, security and infection control policies.


Self-Development:  Maintains required licensure/certification for position; renews by expiration date; Maintains Handle With Care training; renews by expiration date.  Gains additional formal qualifications beyond the minimum requirements of the job; as well as additional job duties and skills.  Follows up on any personal development plan.  Maintains current knowledge of policies and procedures, protocols, and practices.  Attends in-service programs.


Professional Appearance and Attitude:  Complies with the Personal Appearance policy.  Consistently demonstrates a self-directed, mature and disciplined approach to completing work duties.  Demonstrates emotional capacity to perform within position responsibilities.  Maintains and respects patient and employee confidentiality.  Follows proper lines of authority and organizational structure.


The Following is the minimum knowledge, skills and behaviors necessary to provide care and service for the patient population served:

AGE GROUP ENCOUNTERED:            Adolescent – (13-17 yr. old)

                                                                           Adult – (18 - 54 yr. old)      Geriatric – (55 or above)

Must be able to demonstrate knowledge of patient rights, advanced directives and ethical issues for all age specific groups.

Must be able to demonstrate the skills and knowledge to provide appropriate interventions based on the needs of various age groups.

Must be able to demonstrate knowledge and ability to advocate, communicate and educate patients of all age groups served, including those with physical, emotional, social, mental, language and cognitive impairments.

Must be able to demonstrate knowledge and ability to collaborate with medical staff, other health professionals to achieve desired outcomes for age specific groups served.

Must be able to demonstrate knowledge and skills to interpret age related data and appropriately consulting with other team members and/or planning care based on those results.

Must be able to demonstrate ability to involve patients/family/guardian/care taker in decision making related to care and treatment appropriate for various ages served.

Must be able to demonstrate ability to provide patient/family education, explaining care, treatments, discharges instruction etc. using correct terminology and technique to address educational needs of each age group served.

Must be able to demonstrate knowledge and ability to assess and provide appropriate interventions in the event of abnormal family dynamics for various age groups including; child abuse, domestic violence, and elder abuse.

Must be able to demonstrate knowledge and ability to provide a safe environment of care and recognize safety risks/considerations of each age group served.

Must be able to demonstrate proper application and knowledge of policies and procedures related to restraint alternatives and usage for various ages of patients served.

Must be able to demonstrate knowledge of the principles of growth & development of the life-span.

Must be able to modify and deliver care that is specific to the age and growth & development of the patient served.

Must be able to demonstrate knowledge and ability to provide structured educational groups.

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