Audio/Video Operations Manager

  • Location:
    Bangalore, Karnataka, India
  • Area of Interest
    Engineer - Software
  • Job Type
  • Technology Interest
  • Job Id

What you’ll do

You will lead Operation team working on Webex Audio and video applications and services.
You will be a servant leader of empowered agile development teams, motivate them by providing purpose, and increase their productivity by removing obstacles.
Maintain service availability 99.999%.
Manage Swing and Grave shift and working with Global support team.
You will Recruit/Retain a strong team of engineers, performance evaluation, and salary planning and budgeting.
You will help the Ops team expand technology and networking knowledge by keeping abreast with the latest developments.
You must have the ability to think at a high level about systems and articulate key tradeoffs in architecture design.
You must manage through collaboration and co-ordination activities across teams and product categories that are geographically distributed.
Maintain effective and structured communication channels with senior leadership team, global engineering teams and cross functional teams.
Ensure compliance and effectiveness with documented Operation Processes.
Collaborate effectively with Peers to identify Engineering gaps and overlaps and improve effectiveness.
Provide mentoring, coaching to direct staff and indirect staff in order to grow talent to next level.

Who you’ll work with

We are the Audio/Video operations team for Cisco WebEx and In this role, you will gain insight on the detailed functionality of Cisco WebEx Voice and Video products and partner with all distributed elements of the service chain. The ideal candidate demonstrates an aptitude and appetite for learning new technologies, evidenced by the ability to expand upon core knowledge.

Who you are 

BS/MS in CS/EE with 12+ years of industry experience in Audio and Video services, with specific experience in creating and leading high performing Ops / Engineering teams.
Proven project and team management skills with emphasis on quality, execution and product delivery.
Strong people management skills, leading by empowerment and engagement.
Ability to hire top talent, motivate teams.
Agile Development methodologies, Servant Leadership culture.
Good knowledge of Audio and Video protocols.
Experience in cross-functional Engineering environment that requires interfacing with multiple product teams.
Good understanding and experience with Quality, Software validation and Automation practices.
Ability to introduce and improve Quality practices that ensure zero defects.
Good communications and presentation skills, assertiveness and the ability to take discussions and
open issues to closure by working with local and remote teams.

Desired Skills
Experience with Cisco Voice and Video products and protocols.
Highly organized and detail-oriented.
Team player that works well in collaborative and matrix management situations.
Solid understanding and experience working with high availability, high performance, multi-data center systems.
Critical thinking and problem solving skills.

Why Cisco
The Internet of Everything is a phenomenon driving new opportunities for Cisco and it's transforming our customers' businesses worldwide. We are pioneers and have been since the early days of connectivity. Today, we are building teams that are expanding our technology solutions in the mobile, cloud, security, IT, and big data spaces, including software and consulting services. As Cisco delivers the network that powers the Internet, we are connecting the unconnected. Imagine creating unprecedented disruption. Your revolutionary ideas will impact everything from retail, healthcare, and entertainment, to public and private sectors, and far beyond. Collaborate with like-minded innovators in a fun and flexible culture that has earned Cisco global recognition as a Great Place To Work. With roughly 10 billion connected things in the world now and over 50 billion estimated in the future, your career has exponential possibilities at Cisco.


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