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Auto Auction Account Administrator

Cox Automotive


Location:
Las Vegas, NV
Date:
11/16/2017
2017-11-162017-12-16
Job Code:
1717040
Cox Automotive
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Job Details

Company Cox Automotive
Title: Auto Auction Account Administrator
JobID: 1717040
Category: Client and Customer Service
Industry: Cox Automotive
Job Type: Full-time

Description

Job Scope


In this role you establish and maintain digitalized inventory records of vehicles for sale to include data entry and continuing update of vehicle identification, condition and sale processing status. Prepare related reports and coordinate activities with account representatives in person, by email and phone. This position reports to the department supervisor.

Key Responsibilities

  • Perform data entry of required information in the AS 400 system of vehicle identification number (VIN), and other descriptive information
  • Manage account relationships, maintaining effective communications and ensuring customer requirements are met
  • Maintain vehicle files
  • Verify title information
  • Log in titles when received
  • Create and file in folders
  • Work with title department to ensure that a negotiable title is obtained for each vehicle assigned to the account
  • Work with posting clerk to ensure completion of recon, transportation, and all other vehicle charges are applied to the appropriate vehicle in the AS400 system
  • Respond to customer inquiries relating to vehicles
  • Provide quality service and assist in resolving problems
  • Mail out sale packages the day after sale
  • Pull and update consignment inventory information of vehicles transmitted by customer
  • Investigate transmission errors
  • Verify vehicle eligibility for the sale and provide customer with inventory reconciliation report.
  • Communicate with Transportation department in order to arrange required transportation or obtain information including transportation condition reports, bills, etc.
  • Pull transmitted transportation charges as needed
  • Establish customer vehicle files in the computer system
  • Update vehicle files on a continuous basis with standardized abbreviations to assure that vehicle location, condition, special announcements, and other activities relative to the vehicle are properly recorded
  • Seek floor price information from account representative and enter it into computer system
  • Review, enter, and update vehicle condition report information in the computer system
  • Pull and print electronic condition reports. Provide customer with copies as necessary. In coordination with account representative, account operations coordinator, and account specific procedures
  • Prepare sale vehicle run process including run order, scheduling, notice to customer account, etc.
  • Follow up on vehicle preparation for the sale by reconciling incoming bills against ordered work/repairs for each Institutional customer vehicle
  • Contact customer coordinators, service vendors and/or account representative when the information is missing or problems occur
  • Communicate with accounting department in order to balance the sale and perform post- sale invoicing for accounts receivable as needed
  • Maintain and update physical vehicle inventory files that document all activities relative to each customer vehicle, assuring accurate sale processing/closing records

Qualifications

Education & Specialized Knowledge

  • High School Diploma or equivalent required
  • Effective communication and organization skills required
  • Effective communication and organization skills required
  • Commitment to providing excellent customer service essential
  • Experience 1 - 3 years of clerical or administrative experience in the automotive industry preferred
  • Data entry experience required
  • General title experience or knowledge a plus


About Cox Automotive

 

Cox Automotive is transforming the way the world buys, sells and owns cars with industry-leading digital marketing, retail, financial and wholesale solutions for consumers, dealers, manufacturers and the overall automotive ecosystem worldwide. The Cox Automotive family includes Autotrader®, Dealer.com®, Dealertrack®, Kelley Blue Book®, Manheim®, NextGear Capital®, vAuto®, VinSolutions®, Xtime®, incadea® and a host of other brands. With a complete and connected view of the automotive ecosystem, Cox Automotive is a global company connecting people, cars and capabilities with services that link the automotive value chain. Cox Automotive is a subsidiary of Cox Enterprises. For more information about Cox Automotive, visit www.coxautoinc.com.



Organization: Cox Automotive

Primary Location: US-NV-Las Vegas-6600 Auction Ln

Employee Status: Regular

Job Level: Individual Contributor

Shift: Day Job

Travel: No

Schedule: Full-time

Unposting Date: Ongoing
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