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Automotive Body Shop Coordinator

Cox Automotive


Location:
Fontana, CA
Date:
06/21/2017
2017-06-212017-07-20
Job Code:
178982
Cox Automotive
Apply on the Company Site
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Job Details

Company Cox Automotive
Title: Automotive Body Shop Coordinator
JobID: 178982
Category: Automotive Services
Industry: Cox Automotive
Job Type: Full-time

Description

This position is responsible for overseeing and coordinating non-commercial Reconditioning vehicles including but not limited to dealer, rental, and retail through the reconditioning fulfillment process.   The Reconditioning Services Coordinator schedules, monitors and communicates all activities related to the reconditioning of these vehicles, verifies required information and paperwork, and performs appropriate data entry.
Job Responsibilities:
  •    Perform various clerical and administrative duties relating to non-commercial vehicle recon fulfillment.
  •    Maintain customer account agreements, vehicle files, verification of title information, records of the completion of reconditioning work, and other required information.
  •    Create and maintain billing files for reconditioning fees related to these accounts.
  •    Ensure payment for billings or accounts receivable are received timely and posted as well as contact customers for reconciliation of discrepancies.
  •    Analyze and manage customer vehicle throughput via daily report/query capabilities.
  •    Manage customer’s expectations of recon fulfillment activities through proactive communications.
  •    Build deep service relationships with customers.
  •    Soft sell additional services to dealers upon delivery of existing work.
  •    Perform data entry and verify customer vehicle information is accurately recorded in the system and that vehicles are properly tagged with a work order.
  •    Coordinate with the reconditioning shop areas for vehicle repairs and post charges to appropriate account in a timely manner.
  •    Respond to customer inquiries relating to assigned customer vehicles, provide quality service, and assist in resolving problems.
  •    Evaluate reconditioning needs and provide timely and accurate quotes.
  •    Receive vehicle and registration information from customers interested in reconditioning services.
  •    Enter all pertinent information into AS400 and approved work requested by customer.
  •    Utilize the AS400/VCF systems to monitor and track vehicle repairs.
  •    Communicate and schedule repairs/enhancements with Recon Shop management.
  •    Monitor vehicle through reconditioning fulfillment process to ensure timeline commitment is met.
  •    Review completed work ensuring customer quality standards are achieved and/or exceeded.
  •    Follow up with customer to confirm completion and satisfaction.
  •   Work with finance/local management to ensure customers are charged and A/R is timely collected.
  •    Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Work in cooperation with safety leadership in support of all safety activities aligned with Safety Excellence.
  •    Perform other duties as assigned by management.

Qualifications

  •    High School Diploma or equivalent required.
  •    4 years of clerical or administrative support experience required.
  •    Valid driver’s license and safe driving record required.
  •    Excellent communication and organizational skills required.
  •    Advanced computer software skills necessary.
  •    Must be able to use general office equipment (i.e., copier, fax machine, etc.). 
  •    Ability to sit or stand for prolonged periods of time.
  •    Ability to perform repetitive data entry tasks, manual dexterity.
  •    Vision abilities required include close, distance and depth perception.


About Cox Automotive

 

Cox Automotive Inc. is transforming the way the world buys, sells and owns cars with industry-leading digital marketing, software, financial, wholesale and e-commerce solutions for consumers, dealers, manufacturers and the overall automotive ecosystem worldwide. Committed to open choice and dedicated to strong partnerships, the Cox Automotive family includes Autotrader®, Dealer dot com®, Dealertrack®, Kelley Blue Book®, Manheim®, NextGear Capital®, vAuto®, Xtime® and a host of other brands. The global company has 33,000 team members in more than 200 locations and is partner to more than 40,000 auto dealers, as well as most major automobile manufacturers, while engaging U.S. consumer car buyers with the most recognized media brands in the industry. Cox Automotive is a subsidiary of Cox Enterprises Inc., an Atlanta-based company with revenues of $18 billion and approximately 60,000 employees. Cox Enterprises’ other major operating subsidiaries include Cox Communications and Cox Media Group. For more information about Cox Automotive, visit www.coxautoinc.com.



Organization: Cox Automotive

Primary Location: US-CA-Fontana-10700 Beech Ave

Employee Status: Regular

Job Level: Individual Contributor

Shift: Day Job

Travel: No

Schedule: Full-time

Unposting Date: Ongoing
Apply on the Company Site

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