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AVTS/Anira/SOHO Solution Implementation Mgr (SIM)


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Job Details

Company AT&T

Job Title AVTS/Anira/SOHO Solution Implementation Mgr (SIM)

Jobid att4-4111905

Location: USA

Description The SIM position is a post sales service delivery function focused on gathering, analyzing, and validating customer requirements, determining proper configurations and working with customers in understanding the service. It is a technical project management type function that also involves the ordering/tracking/installing/testing of the customer’s premise equipment. The role is customer facing, and requires strong communications, strong IP based trouble-shooting skills, a high level of service comprehension and certainly an attention to on-time performance as determined by customers and internal targets.

**Roles and Responsibilities:**

Focuses on gathering, verifying and validating customer requirements for the AVTS order received;

manages each order as a project from initiating to closing;

determines proper configuration for the particular solution;

oversees the delivery of the equipment and supports the Installation and Activation of the AVTS Service;

CCNA-level knowledge is necessary, CCNA or equivalent certifications constitute an advantage;

University master degree is an advantage

**Key Competencies and Skills:**

Fluent English;

Combination of both project management and technical skills;

Knowledge of networking technologies e.g. TCP/IP, routing protocols, LAN & WAN technologies;

Ability to project manage across multiple organizations over an extended period of time, and do it with a large volume of customers;

Flexible work-attitude;

Excellent analytical and problem solving skills

Microsoft Word - advanced

Microsoft Excel - advanced

Microsoft Outlook - advanced

Internet (e-mail, www) – advanced

**Education and Qualifications:**

University master degree is an advantage

CCNA-level knowledge is necessary, CCNA or equivalent certifications constitute an advantage

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