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Behavioral Health Care Advocate - Orange County, CA

UnitedHealth Group

Orange, CA
Job Code:
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Job Details

Behavioral Health Care Advocate - Orange County, CA(Job Number:717135)

Challenge brings out the best in us. It also attracts the best. That's why you'll find some of the most amazingly talented people in health care here. Bring your skills and talents to a role where you'll have the opportunity to make an impact on a huge scale. This is the place to do your life's best work.(sm)
The Behavioral Health Care Advocate is a core member of the collaborative care team, including the patient’s medical provider and psychiatric consultant, as well as the larger primary care team or medical team. The behavioral health care manager is responsible for supporting and coordinating the mental and physical health care of patients on an assigned patient caseload with the patient’s medical provider and, when appropriate, other mental health providers and Monarch’s clinical care team.
This position is a combination of Field Care Advocate and Telephonic Care Advocate work.  The territory for this position is Orange County, California and candidates must be willing to be in the field at least 50% of the time. 
Primary Responsibilities:
  • Support the mental and physical health care of patients on an assigned patient caseload. Closely coordinate care with the patient’s medical provider and, when appropriate, other mental health providers
  • Screen and assess patients for common mental health and substance abuse disorders. Facilitate patient engagement and follow-up care
  • Provide patient education about common mental health and substance abuse disorders and the available treatment options
  • Systematically track treatment response and monitor patients (in person or by telephone) for changes in clinical symptoms and treatment side effects or complications
  • Support psychotropic medication management as prescribed by medical providers, focusing on treatment adherence monitoring, side effects, and effectiveness of treatment
  • Provide brief behavioral interventions using evidence-based techniques such as behavioral activation, problem-solving treatment, motivational interviewing, or other treatments as appropriate
  • Provide or facilitate in-clinic or outside referrals to evidence-based psychosocial treatments (e.g. problem-solving treatment or behavioral activation) as clinically indicated
  • Participate in regularly scheduled (usually weekly) caseload consultation with the psychiatric consultant and communicate resulting treatment recommendations to the patient’s medical provider. Consultations will focus on patients new to the caseload and those who are not improving as expected under the current treatment plan. Case reviews may be conducted by telephone, video, or in person and may include members of Monarch’s clinical care team
  • Track patient follow up and clinical outcomes using an electronic system. Document in-person and telephone encounters using the system to identify and re-engage patients. Such registry functions can be accomplished through an existing software system, EHR build, on a spreadsheet used in conjunction with an EHR, or can be built into a stand-alone clinical management tracking system that may or may not be linked to an EHR
  • Document patient progress and treatment recommendations in an electronic system and other required systems so as to be shared with medical providers, psychiatric consultant, the Monarch clinical team and other treating providers
  • Facilitate treatment plan changes for patients who are not improving as expected in consultation with the medical provider and the psychiatric consultant and who may need more intensive or more specialized mental health care
  • Facilitate referrals for clinically indicated services under the behavioral health benefit (e.g., social services such as housing assistance, vocational rehabilitation, mental health specialty care, substance abuse treatment)
  • Develop and complete relapse prevention self-management plan with patients who have achieved their treatment goals and are soon to be discharged from the caseload
  • Works collaboratively with members of the Monarch clinical team which may include a nurse case manager, pharmacist, social worker, disease management team and palliative care team to coordinate behavioral and medical needs
  • Facilitate referrals for clinically indicated services under the patient’s medical benefit

Job Care Advocacy
Primary Location US-CA-Orange
Other Location US-CA-Costa Mesa, US-CA-Anaheim, US-CA-Irvine
Organization Optum Ops-PHM Medicare
Schedule Full-time
Number of Openings 1
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UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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