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Behavioral Health Coordinator - Miami, FL

UnitedHealth Group

Miami, FL
Job Code:
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Job Details

736458 Behavioral Health Coordinator Miami FL

Behavioral Health Coordinator - Miami, FL (736458)

Position Description

Position Description:

Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.

Behavioral Health Coordinator provide telephonic care coordination and assistance with locating needed clinical and community resources to ensure successful outcomes and maintain a high level of customer service. They are responsible for entering relevant data and clinical information into multiple platforms.

Primary Responsibilities
  • Outreach to members or providers who require additional assistance with complex situations
  • Close collaboration with Social Determinant Specialist and other clinical staff, other Optum functional teams and Optum network team
  • Assist with direct linkage to available providers and confirm successful linkage with an appropriate provider
  • Assists enrollees with understanding locating community support services and confirms successful linkage 
  • Assist with provider searches when necessary to meet specific clinical needs, availability issues or geo - access issues
  • Outreach to members who require assistance navigating to an appropriate level of care or provider following an adverse benefit decision
  • Assist with coordination and organization of multidisciplinary rounds
  • Assist with other coordination of care needs of Optum BH staff
  • Demonstrate initiative in achieving individual, team, and organizational goals and objectives
  • Other duties as assigned.


  • High School Diploma / GED or higher        
  • 2+ year of Social Services or Behavioral Health experience           
  • Intermediate experience using a computer as the primary tool to complete daily task, including internet navigation and searching while using MS Office applications (Outlook, Excel, Word) effectively to save, send, upload and edit documents         
  • Working knowledge of community based resources and services           
  • Must be able to type up to 30 - 40+ wpm, proficiently           

Preferred Qualifications:

  • Bachelor's degree (or higher) in Social Work, Psychology or other Social Science fields            
  • Medical / Behavioral setting experience (i.e. hospital, managed care organization, or joint medical / behavioral outpatient practice)  
  • Bilingual in English and Spanish                              

Soft Skills:

  • Excellent customer service skills   
  • Must be able to effectively multi task while utilizing a computer multi-screen and multiple applications           
  • Strong oral and written communication skills
  • Excellent interpersonal and problem-solving skills           
  • Creative problem-solving skills with the ability to use community and network resources to meet members' needs
  • Excellent time management and prioritization skills           
  • Demonstrated team player and team building skills    

This position requires ACHA Level II Background checks (fingerprinting) by the State of Florida for all Clinicians that have face-to-face contact with members and will require renewal every five years.

Careers with Optum.
Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.SM

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: Behavioral Health, UHG, Miami, FL, Optum, member outreach, wellness coordinator

Job Details

  • Contest Number736458
  • Job TitleBehavioral Health Coordinator - Miami, FL
  • Job FamilyBehavioral
  • Business SegmentOptum Operations

Job Location Information

  • Miami, FL
    United States
    North America

Additional Job Detail Information

  • Employee StatusRegular
  • ScheduleFull-time
  • Job LevelIndividual Contributor
  • ShiftDay Job
  • TravelNo
  • Telecommuter PositionNo
  • Overtime StatusNon-exempt

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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