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Universal Health Services

Palo Verde Behavioral Health
Job Code:
Universal Health Services
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Job Details

Deltek Talent Management - BEHAVIORAL HEALTH TECH - (6455)

Job Details


Facility Name
Palo Verde Behavioral Health
Palo Verde Behavioral Health, AZ US
TUCSON, AZ 85712 US (Primary)
Career Area
Support & Entry Level
Support Staff
Job Description

Palo Verde Behavioral Health (PVBH) is a 84 bed  private psychiatric facility providing inpatient and intensive outpatient psychiatric services through treatment programs tailored to our patients needs for the purpose of creating positive outcomes. PVBH will build on the excellent skills of our current Psychiatrists, licensed registered nurses, clinical social workers and licensed professional counselors to support these programs.

 Mission Statement

The mission of Palo Verde Behavioral Health is to provide the highest quality of psychiatric patient care through treatment programs focused on improving the lives of our patients and ensuring their experience during their stay supports their road to recovery.

Vision Statement

Palo Verde Behavioral Health will be recognized as the premier regional provider of innovative, compassionate behavioral health services, which enhance the health of our community. We will exceed the expectations of those served, maintain the highest standards, and promote a rewarding work environment.


The Behavioral Health Technician provides basic nursing care, aids with activities of daily living, and assists in the maintenance of a safe and clean environment, under the direction and supervision of the Hospital Supervisor and the assigned RN to the unit within the job modifications and work restrictions outlined by their physician

CLASSIFICATION:          Non-Exempt


JOB SPECIFICATIONS:     To perform this job successfully, an individual must be able to perform each primary duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities, who are otherwise qualified, to perform the primary functions.


  1. Consistently provides supervision for assigned patients.
  2. Clearly documents observations of patient behavior.
  3. Performs daily patient care tasks, including feeding and bathing patients, and cleans patient living areas which may include soiled beds and floor area.
  4. Performs basic housekeeping tasks required to maintain patient living areas.
  5. Ensures safety of patient at all times.
  6. Consistently records and/or reports to the Unit RN, Charge Nurse any treatments, results, observations, patient complaints, and other pertinent information regarding the condition of the patient.
  7. Obtains accurate vital signs, weight and height, intake and output, and documents information appropriately.
  8. Completes graphics sheet.                                                                                                                                                         
  9. Demonstrates the ability to communicate the status of the patient’s condition accurately, timely and legibly.
  10. Completes rounds and documents findings accurately and timely.                                                                                        
  11. Recognizes changes in patient’s affect, behavior, mood and level of suicidality or self-harm.
  12. Recognizes changes in vital signs, LOC, breathing patterns, diet, bowel or bladder habits, skin condition, or hygiene.  Reports changes to Charge/Staff Nurse in a timely manner.                                                                                                                                    
  13. Performs/assists with showers, dressing, hair and nail care, oral hygiene, shaving, linen change, diaper changes, perineal care, or the use of the bed pan/urinal.                                                                                                                                                                    
  14. Provides assistance with meals and feeding.  Verifies appropriate tray for each patient.                                                      
  15. Demonstrates proper technique for feeding, preparing meal tray, and assisting patients with swallowing difficulties.               
  16. Maintains NPO or other dietary restrictions as appropriate.  Monitors amount of meal eaten.                             
  17. Utilizes fall precautions when appropriate.  Requests assistance when needed.                                                                    
  18. Uses transfer devices appropriately.  Requests assistance when needed.                                                                                
  19. Notifies Charge/Staff Nurse of patients with potential risk of injury due to falls, self-destructive, or assaultive behavior.  Communicates the potential risk of patient injury to others.                                                                                                                                  
  20. Demonstrates effective management of assaultive behavior: use of seclusion and/or time-out, and the use and application of restraints.
  21. Demonstrates competence in HWC.
  22. Demonstrates proper technique for the supervision of patients in restraints.  Observes the patient 1:1 for the first hour and every 15 minutes thereafter.  Checks for comfort and safety, an offers nutrition, toilet and hydration.  Assists with ROM at lease every two (2) hours.  Assists patients with discontinuation criteria.
  23. Follows appropriate observation level for patient: every 15 minutes, visual observation, 1:1, and/or elopement precautions.
  24. Utilizes most facilitative measures to de-escalate patients, such as 1:1 conversation (“1:1”), diversional activities, groups, peer support, or decreased stimuli.                                                                                                                                                                       
  25. Uses appropriate techniques to communicate with hearing impaired patients.                                                                    
  26. Is available for 1:1 interactions with patients.  Assists in providing intervention and/or management of inappropriate behavior.
  27. Provides assistance, direction and structure for the visually impaired.                                                                                   
  28. Provides care for patients with: depression/suicidal impulses, Mania, delusions/hallucinations, paranoia, anxiety, aggressive/assaultive behavior, chemical dependency issues/Detox, personality disorders (including borderline, sociopath, eating disorders, PTSD), and/or dementia/Alzheimer’s.                                                                                                                                                              
  29. Gives care to patients with medical problems such as: hypertension, diabetes, URI, UTI, heart disease, thyroid disorders, and/or acute or chronic infection.                                                                                                                                                                       
  30. Prioritizes interventions in rapidly changing patient situations.                                                                                            
  31. Demonstrates skills in co-leading groups and activities.                                                                                                        
  32. Orients patients to the unit.  Completes patient belongings and contraband check, performs visual exam of the skin, and documents accurately.                                                                                                                                                                                    
  33. Regularly assumes responsibility for patient clothing and personal property by securing items in accordance with established procedures; accurately notes and provides safe care for patient valuables.                                                                                    
  34. Demonstrates knowledge and understanding of universal precautions, infection control and isolation techniques.
  35. Follows discharge (DC) procedures under the guidance of the Charge/Staff Nurse.      
  36. Ensures Patients Rights and Confidentiality are maintained.                                                                                                                                                                       


  1. Attendance:  Consistently reports to work on time and is ready to work at start of shift.  Appropriately utilizes personal days/sick time.  Clocks in/out per policy and procedure; begins/returns from meal periods and rest breaks within established policy time frame.
  2. General Safety:  Follows all departmental and hospital safety, security and infection control policies.
  3. Self-Development:  Maintains required licensure/certification for position; renews by expiration date; HWC/ De-escalating training; renews by expiration date.  Gains additional formal qualifications beyond the minimum requirements of the job; as well as additional job duties and skills.  Follows up on any personal development plan.  Maintains current knowledge of policies and procedures, protocols, and practices.  Attends in-service programs.
  4. Professional Appearance and Attitude:  Complies with the Personal Appearance policy.  Consistently demonstrates a self-directed, mature and disciplined approach to completing work duties.  Demonstrates emotional capacity to perform within position responsibilities.  Maintains and respects patient and employee confidentiality.  Follows proper lines of authority and organizational structure.


The Following is the minimum knowledge, skills and behaviors necessary to provide care and service for the patient population served:

AGE GROUP ENCOUNTERED:            Adolescent – (13-17 yr. old)

                                                                           Adult – (18 - 54 yr. old)      Geriatric – (55 or above)

  1. Must be able to demonstrate knowledge of patient rights, advanced directives and ethical issues for all age specific groups.

  2. Must be able to demonstrate the skills and knowledge to provide appropriate interventions based on the needs of various age groups.

  3. Must be able to demonstrate knowledge and ability to advocate, communicate and educate patients of all age groups served, including those with physical, emotional, social, mental, language and cognitive impairments.

  4. Must be able to demonstrate knowledge and ability to collaborate with medical staff, other health professionals to achieve desired outcomes for age specific groups served.

  5. Must be able to demonstrate knowledge and skills to interpret age related data and appropriately consulting with other team members and/or planning care based on those results.

  6. Must be able to demonstrate ability to involve patients/family/guardian/care taker in decision making related to care and treatment appropriate for various ages served.

  7. Must be able to demonstrate ability to provide patient/family education, explaining care, treatments, discharges instruction etc. using correct terminology and technique to address educational needs of each age group served.

  8. Must be able to demonstrate knowledge and ability to assess and provide appropriate interventions in the event of abnormal family dynamics for various age groups including; child abuse, domestic violence, and elder abuse.

  9. Must be able to demonstrate knowledge and ability to provide a safe environment of care and recognize safety risks/considerations of each age group served.

  10. Must be able to demonstrate proper application and knowledge of policies and procedures related to restraint alternatives and usage for various ages of patients served.

  11. Must be able to demonstrate knowledge of the principles of growth & development of the life-span.

  12. Must be able to modify and deliver care that is specific to the age and growth & development of the patient served.

  13. Must be able to demonstrate knowledge and ability to provide structured educational groups.

Job Requirements



Education:            High School Diploma or Equivalent required; Minimum two (2) years of education focused on nursing, psychology,

                                social service, medicine or related field preferred.  Completion of EMT, CNA, Medical Assistant, Security training

                                program or equivalent preferred.


Experience:          Experience in a psychiatric setting preferred.


Knowledge/Skills and Expectations              

  • Must be able to interact positively with patients and visitors on a daily basis whose behavior may be difficult, uncooperative or aggressive.

  • Must be able to interact positively with Staff on a daily basis whose behavior may be difficult at times;

  • Must be able to work successfully under highly stressful conditions;

  • Must be able to make sound, independent judgments based on scientific and/or ethical principles;

  • Must be able to comprehend and perform oral and written instructions and procedures;

  • Must be able to collaborate with other multidisciplinary team members in an appropriate fashion;

  • Must be capable of adapting to varying workloads an work assignments on a constant basis;

  • Must have effective comprehensive reading skills, strong communication skills, written and verbal.



  • Must be able to demonstrate special training, knowledge and skills specific to age groups, as well as job and/or program specific competency annually

  • Must complete all required certifications annually

  • Must complete all required mandatory in services annually.

  • Must be tested for Tuberculosis with a PPD skin test or chest x-ray upon hire; PPD skin test required annually or chest x-ray tri-annually thereafter.

  • Must be certified in HWC within the first three (3) months of hire and annually thereafter.

  • Must be able to obtain a Fingerprint clearance card with in (3) months of the hire date

  • Must be at least 21 years of age.





SUPERVISION RECEIVED:  Chief Nursing Officer, Clinical Director, Program Director and/or Coordinator, House Supervisor, and Charge Nurse/Staff Nurse.



GENERAL WORKING ENVIRONMENT:  Working conditions for all employees are as follows, but not limited to a psychiatric hospital setting; some risk involved in the event of aggressive patient(s); work load may include day, evening, night, weekend and/or holiday shifts. The Lead Behavioral Health Technician is occasionally exposed to outdoor weather conditions, toxic or caustic chemicals, blood borne pathogens, and loud noise levels. 


Mental demands described herein are representative of those which must be met by an employee to successfully perform the essential functions of the job, but are not limited to the ability to remain calm in a stressful environment; and the emotional stability, physical stamina and agility to handle stress and respond quickly and effectively to emergency situations.



PHYSICAL REQUIREMENTS:    Physical requirements include, but are not limited to the ability to communicate effectively with patients, their families, staff and others; the ability to effectively utilize communication equipment; the physical agility to manage patients (ambulatory, non-ambulatory and physically aggressive); the ability to read (i.e. patient charts, written communication, regulations, written policies and procedures, etc.); and the ability to write (i.e. manual charting, written communication, etc.).


  • Must occasionally utilize physical ability for lifting/exerting force up to 25 lbs, reaching or stretching, crouching or stooping, smelling, and seeing for depth perception.


  • Must frequently utilize physical ability for standing, walking, and sitting.


  • Must regularly utilize physical ability for speaking and hearing, and seeing with correction for close, distance and peripheral vision, color discrimination and focusing ability.


  • Mental demands include but are not limited to emotional stability, physical stamina and agility to handle stress and respond quickly and effectively to emergency situations.

EQUIPMENT/MATERIALS USED:  Telephone, computer, tape player, copier, fax machine, video player, small hand tools and writing instruments, as well as all clinical equipment, including but not limited to, syringes, blood pressure equipment, etc.

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