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Benefit Processing Representative

ADP


Location:
Norfolk, VA
Date:
11/20/2017
2017-11-202017-12-19
Job Code:
144684
ADP
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Job Details

JobId: 144684
Job Title: Benefit Processing Representative
Location: Norfolk, VA
Category: Client Service
Employment: Full-Time
Open Date: 2017-11-09T06:11:11Z Close Date: 2022-11-08T00:00:00Z

Description:

ADP is hiring a Benefit Processing Representative. Responsible for the timely and accurate completion of Benefits Administration Processing tasks. Manages assigned Comprehensive Benefits assigned client base.

We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, and Social Responsibility.



RESPONSIBILITIES:

Benefits Administration & Annual Enrollment:

  • Administers, manages and/or governs a variety of qualified and non-qualified benefit plans on a day-to-day basis through processing of various transactions and events within and potentially outside of the Workforce Now Solution including but not limited to Evidence of Insurability and Qualified Medical Child Support Orders.
  • Processes Evidence of Insurability, QMCSO, new hire and life events
  • Processes & resolves non-standard QA discrepancies (e.g. Tier level, EBNYE, Age Reduction, Contingency, Life Max Election)
  • Researches & resolves vendor invoices enrollment discrepancies
  • Performs census compares and researches/resolves issues identified through audits
  • Manages vendor invoices enrollment discrepancies
  • Processes manual carrier updates for QA discrepancies
  • Processes pending events exceptions & pending events for EOIs
  • Manages EOI Process for late entrants or increases
  • Performs post-AE audits (clean up activities)

  1. Service Support:
  • Provides back-office service support for assigned client base related to the administration of health & welfare benefit plans to internal business partners & service team via phone, CRM, email or in person.
  • Communicates with appropriate service team members, internal business partners, or third party resources to ensure completion of day-to-day and Annual Enrollment activities
  • Utilizes benefits/product/process experience to identify issues, troubleshoot, and assist with a resolution. This would include but not be limited to issues related to participant coverage and administrative processes.
  • Provides additional assistance as required during Annual Enrollment

Functional Responsibility:

  • Administers, manages and/or governs a variety of qualified and non-qualified benefit plans on a day-to-day basis through processing of various transactions and events within and potentially outside of the Workforce Now Solution -- for assigned client base.



QUALIFICATIONS REQUIRED:

Education:

  • Bachelor's Degree in a Business related field or equivalent education and experience required.

Experience:

  • Two plus years in a Customer Service environment.

Preference will be given to candidates who have the following:

  • Strong data management skills, knowledge of Microsoft Office with a strong working knowledge of Excel, and effective time management skills.
  • SHRM, GBA, CEBS, and/or CHRS (ACA) preferred

Software in the Cloud. Experts on the Ground:
ADP powers the working world with comprehensive solutions that drive business success. Consistently named one of the \"Most Admired Companies\" by FORTUNE® Magazine, and recognized by Forbes® as one of \"The World's Most Innovative Companies,\" ADP has over a half-million clients around the globe and 65 years of experience as one of the largest providers of human capital management solutions world-wide.


At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, non-job related physical or mental disability, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.



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