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Bilingual Client Service Representative (Part-Time)

ADP


Location:
Miami, FL
Date:
09/01/2017
2017-09-012017-09-30
Job Code:
140697
ADP
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Job Details

JobId: 140697
Job Title: Bilingual Client Service Representative (Part-Time)
Location: Miami, FL
Category: Operations
Employment: Part-time
Open Date: 2017-07-17T06:10:08Z Close Date: 2022-07-16T00:00:00Z

Description:

ADP is hiring a Bilingual Client Service Representative (Part-Time). The Employee Service Center supports Comprehensive Service and TotalSource (PEO and ASO) clients by providing guidance and research in response to a wide variety of questions and issues presented by participants, HR and Third Party vendors. The persons in these roles will use multiple tools and resources in order to develop an accurate and comprehensive response to inquiries. In these roles they will also interface with multiple ADP business partners such as payroll, HR and benefits. This also requires the ability to interface and collaborate with third party vendors on resolution. To support a seamless interaction for our clients, all levels will also have familiarity with common payroll, benefits and HR questions utilizing multiple applications. As associates move up through the job family, they will be required to work more independently, handle more complex calls, may specialize in a given subject area, and assist less experienced representatives. At the most senior level, the Representative will be required to act as back-up to the Manager/Team Lead.

We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, and Social Responsibility.



RESPONSIBILITIES:

  • Take ownership of resolving issues and responding to questions from participants and third parties regarding multiple product offerings, such as benefits, payroll, HR, 401K, Risk, Workers Compensation, E-time, etc. Level 1-3 will provide Tier 1 support.
  • Supports cross-functional efforts for both lines of businesses Comp Services and PEO.
  • Works in conjunction with various team members to resolves errors, issues timely and accurately as it relates to carrier connections, payroll and manual carrier updates.
  • Escalates failures appropriately and escalates programmatic issues to partner team members as appropriate.
  • Use online tools and other resources to research and respond to Employee/manager inquiries requiring guidance on how to address a wide variety of payroll, pay practice and payroll tax questions and situations.
  • Escalates Employee/manager issues to SSS, Tech Services, Project Services, Connections Team, Carriers, Development or other 3rd parties as appropriate. Communicates status and resolution to Employee/manager.
  • Performs other related duties as assigned.



QUALIFICATIONS REQUIRED:

  • High school Diploma / GED with major area of concentration in Customer Service Skills.
  • Up to 1 year of experience.

#LISERVICE
#cb#

PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following:

  • Bachelor's degree
  • Bilingual in Spanish
  • Must be flexible to work a full day on Mondays and part-time during the week between the hours of 8:00AM-8:00PM EST
  • Strong client relationship and interpersonal skills
  • Must be comfortable working in a performance-based and structured environment while demonstrating high ethical standards
  • Demonstrated ability to learn and apply basic concepts in new situations
  • Organizational Skills: the ability to multi-task, set priorities, and follow up in a timely manner
  • Ability to collaborate and work in a team environment as well as work independently and make sound decisions

Software in the Cloud. Experts on the Ground:
ADP powers the working world with comprehensive solutions that drive business success. Consistently named one of the \"Most Admired Companies\" by FORTUNE® Magazine, and recognized by Forbes® as one of \"The World's Most Innovative Companies,\" ADP has over a half-million clients around the globe and 65 years of experience as one of the largest providers of human capital management solutions world-wide.


At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, non-job related physical or mental disability, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.



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