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Bilingual Client Support Rep (Dealer - Call Center)

Cox Automotive


Location:
Mississauga, ON
Date:
08/17/2017
2017-08-172017-09-16
Job Code:
178446
Cox Automotive
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Job Details

Company Cox Automotive
Title: Bilingual Client Support Rep (Dealer - Call Center)
JobID: 178446
Category: Client and Customer Service
Industry: Cox Automotive
Job Type: Full-time

Description

Continued growth in the breadth and depth of the Dealertrack Canada product offering has created a need for an additional bilingual Dealer Support Representative for their Mississauga based head office. The Dealer Support Representative will respond to inbound telephone calls and e-mails from dealerships, assist in troubleshooting and resolving inquiries, provide supplementary training related to Dealertrack Canada products and services, and knowledgeably discuss the benefits and features of any of the DT suite of products.

Responsibilities:
Essential Functions:

* Interact (primarily via telephone) with internal and external stakeholders including dealership, lending or strategic partners to provide and process information in response to inquiries, concerns and requests related to Dealertrack Canada services and/or products. (50%)

* Effectively triage, troubleshoot and diagnose potential issues and provide the appropriate resolution or ‘workaround’ to the reporting party. (25%)

* Provides supplementary training to dealership personnel when required via telephone related to Dealertrack Canada services and/or products (10%)

* Communicates effectively and with regularity customer/partner feedback received related to the Dealertrack Canada services and/or products (10%)

* Effectively escalate and communicate systemic issues when needed to ensure internal/external ‘Service Level Agreements’ are delivered as committed (5%)



Qualifications

What We Look For:

  • Education: Associate Degree Details:
  • Experience: 0-2 yrs Details:
  • Strong French and English communication skills;Customer Service
  • Exceptional communication skills (oral and written)
  • Finance and/or automotive experience definitely an asset
  • Ability to prioritize workload according to demands, and demonstrated ability to multi-task
  • Demonstrate ability to problem-solve and think analytically
  • Excellent decision making, follow-up and organizational skills
  • Previous experience in a customer-service environment an asset
  • Technical experience supporting a web-based or client-based application a definite asset
  • Proficiency in a windows environment. Competent in the use of MS Word, Excel and Outlook
 



About Cox Automotive

 

Cox Automotive Inc. is transforming the way the world buys, sells and owns cars with industry-leading digital marketing, software, financial, wholesale and e-commerce solutions for consumers, dealers, manufacturers and the overall automotive ecosystem worldwide. Committed to open choice and dedicated to strong partnerships, the Cox Automotive family includes Autotrader®, Dealer dot com®, Dealertrack®, Kelley Blue Book®, Manheim®, NextGear Capital®, vAuto®, Xtime® and a host of other brands. The global company has 33,000 team members in more than 200 locations and is partner to more than 40,000 auto dealers, as well as most major automobile manufacturers, while engaging U.S. consumer car buyers with the most recognized media brands in the industry. Cox Automotive is a subsidiary of Cox Enterprises Inc., an Atlanta-based company with revenues of $18 billion and approximately 60,000 employees. Cox Enterprises’ other major operating subsidiaries include Cox Communications and Cox Media Group. For more information about Cox Automotive, visit www.coxautoinc.com.



Organization: Cox Automotive

Primary Location: CA-ON-Mississauga-2700 Matheson Blvd E

Employee Status: Regular

Job Level: Individual Contributor

Shift: Day Job

Travel: No

Schedule: Full-time

Unposting Date: Ongoing
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