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Bilingual Customer Service - Refreshments

Aramark


Date:
02/22/2018
2018-02-222018-03-24
Job Code:
158921
Aramark
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Job Details

AramarkBilingual Customer Service - Refreshments

Bilingual Customer Service - Refreshments

Location CA-ON-Toronto
Posted Date 1 week ago(2/12/2018 10:38 AM)
ID
158921
Category
Customer Service
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Overview

About Aramark
Aramark (NYSE: ARMK) proudly serves Fortune 500 companies, world champion sports teams, state-of-the-art healthcare providers, the world's leading educational institutions, iconic destinations and cultural attractions, and numerous municipalities in 19 countries around the world. Our 270,000 team members deliver experiences that enrich and nourish millions of lives every day through innovative services in food, facilities management and uniforms. We operate our business with social responsibility, focusing on initiatives that support our diverse workforce, advance consumer health and wellness, protect our environment, and strengthen our communities. Aramark is recognized as one of the World's Most Admired Companies by FORTUNE, as well as an employer of choice by the Human Rights Campaign and DiversityInc. Learn more at www.aramark.ca

Description

Role Summary:
This Customer Service Representative position is responsible for providing exceptional service to customers in a professional manner. Handle incoming calls with the objective of one-call resolution. Facilitate and resolve issues with discrepancies and/or customer complaints to insure consistent customer satisfaction. Responsible for auditing company service programs to ensure compliance with 100% follow up through customer call backs.


Key Responsibilities:

  • Manage the Case Queue in Salesforce (create new cases, close cases)
  • Call and process electronic or telephone orders (E orders, Pre-call)
  • Phones/Customer Service – includes Pre-call
  • Check Market Center general email box
  • Prepare ship route for processing (printing, posting)
  • Manager the No-Buy list
  • Service call back
  • Service Dispatch
  • Place work order for service calls
  • Process refunds
  • Additional responsibilities as requested



Qualifications

  • High School Diploma required. College Diploma or Degree preferred
  • Bilingual in English and French
  • 3-5 years of work experience in a customer service function preferred.
  • MS Office Experience with proficiency in Excel required.
  • Strong communication skills.
  • Excellent customer service and administrative skills required.
  • Ability to develop and maintain a positive working relationship with others.
  • Detail oriented, ability to multi-task, with strong organizational skills are required.

 

Accommodations for job applicants with disabilities are available upon request.

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