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Bilingual English and Spanish Member Experience Representative - Albuquerque, NM

UnitedHealth Group

Albuquerque, NM
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Job Details

756380 Bilingual English and Spanish Member Experience Representative Albuquerque NM

Bilingual English and Spanish Member Experience Representative - Albuquerque, NM (756380)

Position Description

Position Description:


Welcome to one of the toughest and most fulfilling ways to help people, including you. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.

Our Member Experience Team has a serious responsibility to make every contact informative, productive, positive, and memorable for what it says about how much we care. We are responsible for making the end to end experience of each of our Members a positive experience.

As a Member Experience Representative working with our NM Centennial Care and NM Dual Special Needs Plan (DSNP) members, you will be conducting Welcome Calls, Renewal Calls, and assisting with Member Walk-In Days. In addition, you will assist our members with navigating their benefits, inclusive of fulfilling their Value Added Benefits and Services.


Position Description:

  • Welcome calls to new UHC Centennial Care members and UHC DSNP members.
  • Renewal/Retention calls to existent UHC Centennial Care Members and UHC DSNP members.
  • Providing education on benefits and services the member is eligible for as well as processing member Value Added Benefits when applicable.
  • Conducting monthly Walk-In Days for UHC Centennial Care and DSNP membership.
  • Assisting with Member Information Meetings in the community.
  • Providing support to the Member Experience Field Team.
  • Perform to assigned goal which includes achieving or exceeding a specified number of renewals resulting in retention outcomes as well as member satisfaction outcomes to goal.
  • Hours are Monday - Friday between 8am – 6pm.  You must be flexible as the schedule could change to better serve our members.  Some weekend and evening work may be required. 
Required Qualifications:
  • High School Diploma/GED
  • Comfortable with travel about 3 times per month (could be local day travel or overnight travel) 
  • Comfortable working Monday-Friday from 8am-6pm with some weekend and evenings possible. Must be flexible as the schedule could change to better serve our members.
  • 1+ year of customer service and/or sales experience
  • 3+ year of experience using Microsoft Office including Microsoft Word (create correspondence and work within templates), Microsoft Excel (data entry, sort / filter, and work within tables), and Microsoft Outlook (email and calendar management)
  • Must be able to navigate a PC to open applications
  • Ability to lift a minimum of 25 pounds
  • Bilingual fluency in English and Spanish
  • Medicaid and/or Medicare experience 
Preferred Qualifications:
  • Health Plan experience
  • Call Center with high volume experience
  • Behavioral Health, mental health or addiction experience
Careers at UnitedHealthcare Community & State. Challenge brings out the best in us. It also attracts the best. That's why you'll find some of the most amazingly talented people in health care here. We serve the health care needs of low income adults and children with debilitating illnesses such as cardiovascular disease, diabetes, HIV/AIDS and high-risk pregnancy. Our holistic, outcomes-based approach considers social, behavioral, economic, physical and environmental factors. Join us. Work with proactive health care, community and government partners to heal health care and create positive change for those who need it most. This is the place to do your life's best work.SM

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: UHC, Albuquerque, Healthcare, Customer Service

Job Details

  • Contest Number756380
  • Job TitleBilingual English and Spanish Member Experience Representative - Albuquerque, NM
  • Job FamilyMedical and Clinical Operations
  • Business SegmentCommunity and State

Job Location Information

  • Albuquerque, NM
    United States
    North America

Additional Job Detail Information

  • Employee StatusRegular
  • ScheduleFull-time
  • Job LevelIndividual Contributor
  • ShiftDay Job
  • TravelNo
  • Telecommuter PositionNo
  • Overtime StatusNon-exempt

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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