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Bilingual (English / Mandarin) Customer Service Representative - Flushing, NY

UnitedHealth Group


Location:
Flushing, NY
Date:
12/15/2017
2017-12-152018-01-14
Job Code:
742649
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Job Details

742649 Bilingual English Mandarin Customer Service Representative Flushing NY

Bilingual (English / Mandarin) Customer Service Representative - Flushing, NY (742649)

Position Description

Imagine being able to get answers to your questions from someone who speaks the same language as you do.  Or, the opposite, not being able to get the answers. At UnitedHealth Group, we want our customers to get those answers by speaking to one of our Bilingual Customer Service Representatives. If you're fluent in English and Mandarin, we can show you how to put all of your skills, your passions and your energy to work in a fast growing environment.

Even if you have no prior experience, we have training classes starting soon to help you build the successful career that you want - today! We provide the support and structure; you provide the interest and motivation.

You like working with people. Even more so, you like helping them. This is your chance to join a team dedicated to helping our members every day. As a member of our Customer Service team, you’ll be responsible for receiving inbound calls and scheduling non-emergency medical transportation. Your compassion and people skills combined with our support, training and development will ensure your success. This is no small opportunity. This is where you can bring your compassion for others while doing your life’s best work.SM

This Bilingual Customer Service Representative position is full-time (40 hours/week) Monday- Friday. Employees are required to have flexibility to work any of our 8 hour shift schedules during our normal business hours of (8am-6pm). It may be necessary, given the business need, to work occasional overtime. Our office is located at 30-50 Whitestone Expressway, Flushing, NY.

What are the reasons to consider working for UnitedHealth Group?   Put it all together - a highly competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success.  
Some of our offerings includes:
  • 18 days of Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
  • Medical Plan options along with participation in a Health Spending Account or a Health Saving account
  • Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
  • 401(k) Savings Plan, Employee Stock Purchase Plan
  • Education Reimbursement - up to $5,250 per calendar year for job-related coursework
  • Adoption Assistance Plan
  • Employee Discounts
  • Employee Assistance Program
  • Employee Referral Bonus Program
  • Business Casual Dress Code
  • Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
  • More information can be downloaded at: http://uhg.hr/uhgbenefits
Primary Responsibilities:
  • Respond to incoming calls from members and assists them with scheduling non-emergency medical transportation (i.e. doctor appointments, physical therapy appointment or radiology appointment) with their preferred providers at their preferred location.
  • Insures communication completed in a timely manner with members/patients, home health aides, physicians and medical facilities
  • Supports the member and others by answering their questions and concerns to include cancelling or rescheduling appointments based on members requests
  • Observes at all times the required HIPAA standards to protect private information
  • Enters into computer system the required documentation on members, the scheduling arranged and the communication provided.
  • Meet the performance goals established for the position in the areas of: efficiency, call quality, customer satisfaction, call resolution and attendance
Required Qualifications:
  • Prefer 1 year prior experience in an office setting, call center setting or phone support role, but not required
  • An education level of at least a high school diploma or GED or 10 years equivalent experience
  • Demonstrated proficiency in English and Mandarin
  • Demonstrated ability in using computer and Windows PC applications, which includes strong keyboard and navigation skills and learning new computer programs
  • Ability to remain focused and productive each day though tasks may be repetitive
  • Ability to multi-task duties as well as the ability to understand multiple products and multiple levels of benefits within each product
  • Ability to work regularly scheduled shifts within our hours of operation including the training period, where lunches and breaks are scheduled, with the flexibility to adjust daily schedule, and work over-time and/or weekends, as needed

There are several steps in our hiring process - it’s a thorough process because we want to ensure the best job and culture fit for you and for us. In today’s ultra-competitive job market, the importance of putting your best foot forward is more important than ever. And you can start by completing all required sections of your application. (i.e. profile, history, certifications and application/job questions). Once you submit your resume, you’ll receive an email with next steps. This may include a link for an on-line pre-screening test(s) (or what we call an assessment) that we ask you to complete as part of our selection process.  You may also be asked to complete a digital video interview, but we will offer full instructions and tips to help you. After you have completed all of these steps, you can check on the status of your application at any time, but you will also be notified via e-mail. http://uhg.hr/OurApplicationProcess

Keywords: customer service representative, customer service, CSR, UnitedHealth Group, call center, UnitedHealthcare, health care, office, phone support, training class

UnitedHealth Group is working to create the health care system of tomorrow.  Already Fortune 6, we are totally focused on innovation and change. We work a little harder. We aim a little higher. We expect more from ourselves and each other. And at the end of the day, we're doing a lot of good.

Through our family of businesses and a lot of inspired individuals, we're building a high-performance health care system that works better for more people in more ways than ever. Now we're looking to reinforce our team with people who are decisive, brilliant - and built for speed.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Details

  • Contest Number742649
  • Job TitleBilingual (English / Mandarin) Customer Service Representative - Flushing, NY
  • Job FamilyCustomer Services
  • Business SegmentEmployer and Individual

Job Location Information

  • Flushing, NY
    United States
    North America

Additional Job Detail Information

  • Employee StatusRegular
  • ScheduleFull-time
  • Job LevelIndividual Contributor
  • ShiftDay Job
  • TravelNo
  • Telecommuter PositionNo
  • Overtime StatusNon-exempt

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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